Shawn, Could it be that the Daylight Savings Time (DST) change over is affecting your measurement? Since it works correctly for the 9 months criteria, which puts the calculation back into DST for 2008, and not for the 6 month time frame, which is Standard Time for 2007.
Subtract an extra 86400 seconds and see if you get your 428 records for 12/31/07. HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shawn Stonequist Sent: Thursday, July 05, 2007 4:21 PM To: arslist@ARSLIST.ORG Subject: Need Help with Dynamic Date-based criteria for Escalations Greetings List!! I'm experiencing difficulties with an escalation. We're using Remedy 6.3 I'm having difficulty determining why the correct criteria, when using the specific date of 12/31/07 and running a Run If qualification in the appropriate form, I receive 428 records, while when I us the dynamic date of (DATE = (Expire DT - 15552000) and the exact same criteria otherwise, I receive no results at all- the date is the only part of the criteria that is changed. Here is the troubleshooting I've done so far: I have 2 similar escalations- one that is triggered approximately 9 months (270 days or 23328000 seconds) prior to the value of a Date field, the other that is triggered approximately 6 months (180 days or 15552000 seconds) prior to the value of the same Date field. While there are other criteria used, they are the same for both escalations. When I copy my 9 month search criteria into the Form against which it runs, I received 36 results. This corresponds to the emails that were sent this morning when the 9 month escalation ran- so I know that the criteria itself is correct. When I replace the number of seconds used with that the 6 month criteria (15552000), I receive no results. On a test form, I setup 2 Date fields and a button. When the button is pressed, it adds the number of seconds I have for each escalation to the Date keyword, and displays the results. The 9 month field produces a date of 3/31/08. This corresponds to the value of the Date field of 36 accounts- each of these was issued an email this morning when the escalation ran. The 6 month field produces a date of 12/31/07. This corresponds to the value of the Date field of 428 accounts. None of these accounts received any email notices this morning. I have even tried replacing the 15552000 with (60*60*24*180)- it still failed. Can you please help me to understand why the dynamic date figure is preventing the escalation from being triggered? Many thanks in advance!!! Shawn Stonequist EMNS, Inc. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
