Hi,
Enable logging via Remedy Administrator (File --> Server Information --> Log Files) as well as the AR client (Tools --> Options --> Logging). Try pressing the save button again and then read the logs to see where it stops. Regards, Runar ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID Sent: 11. juli 2007 11:19 To: arslist@ARSLIST.ORG Subject: Re: SAVE button in Helpdesk Display-Only form Thanks for replying Lunar. I had copied the SAVE button from HPD:Helpdesk support form. When I paste the button into HPD:Helpdesk Support-ReadOnly form, all the underlying active links got copied as well but I really wonder why after clicking the SAVE button, nothing happen :-( When I double click the SAVE button properties which I had copied, the Selected Active Links are :- (2)RSM:GenericSave (10)HPD:HPD-cmdSave01 (11)HPD:HPD-cmdSave02 Related Workflow: HPD:HPD-cmdSave01 HPD:HPD-cmdSave02 RSM:GenericSave RSM:SC-OnWinOpen01 RSM:SC-OnWinOpen02 Sorry my system info :- AR version 6.3 AR Helpdesk 6.0 AR SLA 6.0 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Runar Helle Sent: Wednesday, July 11, 2007 16:20 To: arslist@ARSLIST.ORG Subject: Re: SAVE button in Helpdesk Display-Only form Hi, I am not quite sure which button you have copied as you don't specify version, but I think you need to do something more that just copying a button from one form to another. You need to add some kind of workflow to the save button, for example an active link executing when someone clicks on that button (Button/Menu Item). The active can include a push field action, pushing the desired values to the desired form. Regards, Runar ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID Sent: 11. juli 2007 10:03 To: arslist@ARSLIST.ORG Subject: SAVE button in Helpdesk Display-Only form Dear Listers, I had copied the Save Button from the main HPD:Helpdesk form into the helpdesk display form, but the SAVE button do not works. I would like the SAVE button to save some of the edited fields in the display form? So that when support staff login via web, they can view the helpdesk display form only and they can only update the 2 fields that meant for editing. The rest of the fields are in Read only mode so when they click SAVE button, those 2 fields will get updated. Appreciate if anyone can assist me on this. Best Regards, Siti Hawa Bee |||| UOB Group, TSD - IT Helpdesk *: <<<< mailto: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> >>> > My Favourite Quote " No person can be a great leader unless he takes genuine joy in successes of those under him" - W A Nance UOB EMAIL DISCLAIMER Any person receiving this email and any attachment(s) contained, shall treat the information as confidential and not misuse, copy, disclose, distribute or retain the information in any way that amounts to a breach of confidentiality. If you are not the intended recipient, please delete all copies of this email from your computer system. As the integrity of this message cannot be guaranteed, neither UOB nor any entity in the UOB Group shall be responsible for the contents. Any opinion in this email may not necessarily represent the opinion of UOB or any entity in the UOB Group. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
