Troy, Chris, I noticed another problem too in patch 4.
The help file paths get a little messed up and you can no longer open help files on your ITSM apps.. I had to relocate by copying the help files to the folders it now expects after the installation of patch 4. I think this path gets overwritten when changes are made to the share application properties form on upgrading to patch 4. Chris, did you face the same issue? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Wednesday, July 11, 2007 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7, Patch 4 - Incident, Change, Problem, SLM The only errors I saw with patch 004 were with the reports - I conclusively proved that installing patch 003 and 004 (which reapplies 003 files) overwrites the OOB crystal reports with new copies that have the Locale field set back to NULL or in one case the full description of the report, after which they no longer appear in your report console (en_US installations). I am currently executing ITSM patch 005 against my pre-production server - whole new paradigm here - one installer for IM, PM, CM, and/or AM, all languages, previous patches reapplied if needed, etc. We'll see if they finally got this right. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso Sent: Wednesday, July 11, 2007 10:15 AM To: arslist@ARSLIST.ORG Subject: ITSM 7, Patch 4 - Incident, Change, Problem, SLM Hey folks, Has anyone run patch 4 for ITSM 7 yet? I noticed in my log files that there were some DEF file failures for Patch 3 & 4, everything prior to those seemed to work just fine during the imports. Has anyone seen this in their patching? Thanks, Troy No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.2/894 - Release Date: 7/10/2007 5:44 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
