Igor, There are a few doc errors.
Field 115 exists on the Group form. Not the User form. It is called 'Floating Licenses' not 'Write License Pool' too. And there is a missing Field 116 too. ( 'Floating FTS Licenses' ) The text just before that table said this: " The User, Group, and Roles forms contain the reserved fields shown in the following table. These fields are involved in access control. " Someone just listed that field as part of the wrong form. And it looks like the same mistakes exists in the v7 Form-App-Objects-700.pdf too. :( But they did add the field 116 with the correct name for that field. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 7/11/07, igor ivanov <[EMAIL PROTECTED]> wrote:
** Hello, All For example, User belongs to two Groups with ARS Floating License Pools. It is (the Group Name/ID) supposed to be stored in the Reserved Field ID 115 (The license pool from licenses are taken) in the User Form (p607 Basic Guide). I have Group Form upgraded from ver 4 to 6.03 with attached Char Menu (from 11/2003) SHR:AppLicense, with all "Application Licenses", HD, CH, AM fixed and floating. We do not have SLA even installed... Is it not upgraded or it is not being used at all? Does anybody have OOTB ARS 6.03 installed without any Remedy Apps to check for associated workflow or menu for this field on Group Form? any info greatly appreciated, Thanks : Igor Ivanov - Remedy Sr. Developer - DBC Contractor : BLAST - Business Line Application Support Team : Office of the CIO : FAS - GSA Federal Acquisition Service : Ph: 703.605.1837 : ICQ: 239.456.713 __20060125_______________________This posting was submitted with HTML in it___
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