Dave, Here is the email that may answer your question.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Stephen Sent: Wednesday, May 16, 2007 10:24 AM To: arslist@ARSLIST.ORG Subject: New Open Source .Net App Available - ARS_KBImport ** I just released a new .Net console application on ARSWiki that provides the ability to automatically import kb web pages into a Remedy form. Once in Remedy, you can perform searches using regular ARS search options (equal, not equal, like, and, or, not, less than, greater than, etc.). Periodically people on the List have asked about the application I wrote a year and a half ago. Although the original version worked I wanted to completely rewrite it before releasing to improve the performance and make the code more readable. As Remedy developers, much of our development time is spent automating tasks and improving efficiency. When you view a kb you could copy/paste the information into a Remedy form and attach the web page [that is automatically copied to your internet temp folder] in an attachment field. This app automates the process. It imports the kb web page and parses it into individual fields, from which you can search. The initial reason for creating this was because for a period of 4-6 months the supportweb KB search engine would lock up after performing one or two searches. I would have to close all browser windows and start over to perform another search. Additionally, I wanted the ability to specify more detailed searches than what was available online. The readme.txt has all the details to install, but basically you import one form and copy a few files to a new folder. The .Net 2.0 runtime and the current ARS .Net API need to be installed prior to running or developing. Tested with ARS 6.3 and 7.0. I would like to thank Jason Miller, Nii Addy, and Brent Goodman for their testing. Their feedback and suggestions helped in making this a more useful tool. Please post any comments or suggestions on the new ARSWiki mailing lists Main Projects Page http://arswiki.org/projects/dotnetutil Downloads http://arswiki.org/projects/dotnetutil/downloads Stephen ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Thursday, July 26, 2007 8:45 AM To: arslist@ARSLIST.ORG Subject: Re: Say what about that knowledge base? No need to feel silly. I tried to use Fire Fox for many months before I worked with the Customer Cares folks (Support can't help). Hopefully Stephen can give us an explanation of how his tool can retrieve data from the BMC/Remedy knowledgebase. Dave -------------------------- [EMAIL PROTECTED] (Wireless) ----- Original Message ----- From: Action Request System discussion list(ARSList) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
