Hi: In my environment, we submit tickets creation/updates to a Remedy
webservice. Occasionally, I get the following response.
MessageType: 2
MessageNum: 8939
MessageText: The AR System Plug-In server is not responding. Cannot
connect to the system at this time. Contact your AR System
Administrator for assistance.
Unfortunately, I donot see anything in my
/opt/arsystem/rearsp01/Logs/arplugin* log files. I am being told that
since the logging for the plugin server is not turned ON, I will not see
any logs. Is there anything I can configure in Remedy to log the error
details even under normal conditions? i.e log the errors. How do I
perform troubleshooting in such a situation. Since this is a production
system, I cannot leave the logging turned on.
Thanks
Ravi
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