The plugin server can be configured to log at different levels. Look in the admin tool on the server information-> logging tab. What is logged is a different story though.
Axton Grams On 7/30/07, Ravi <[EMAIL PROTECTED]> wrote: > Hi: In my environment, we submit tickets creation/updates to a Remedy > webservice. Occasionally, I get the following response. > > MessageType: 2 > MessageNum: 8939 > MessageText: The AR System Plug-In server is not responding. Cannot > connect to the system at this time. Contact your AR System > Administrator for assistance. > > Unfortunately, I donot see anything in my > /opt/arsystem/rearsp01/Logs/arplugin* log files. I am being told that > since the logging for the plugin server is not turned ON, I will not see > any logs. Is there anything I can configure in Remedy to log the error > details even under normal conditions? i.e log the errors. How do I > perform troubleshooting in such a situation. Since this is a production > system, I cannot leave the logging turned on. > > Thanks > Ravi > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
