Steve, You need to think about how you are classifying slightly different. You select the product in the Product Categorization section (This is the What\Noun section) - Tier 1 = Software Tier 2 = Application Tier 3 = Third Party (if you follow OOTB) or Standard Operating Environment (your Example) Product Name = Remedy
Then you also select an Operational Categorization (This is the Action\verb Section) - Tier 1 = Add Tier 2 = New Account or Tier 1 = Install Tier 2 = Software or Tier 1 = Change Tier 2 = User Permissions See, no matter what the action, the thing (Remedy application) is still the same. The combination of the two sets defines the full reason for the ticket. This is very handy because now you can report on say ALL Remedy issues or All New Account issues. Kelly --------------------- Kelly Deaver [EMAIL PROTECTED] > -------- Original Message -------- > Subject: Product Classification uniqueness > From: Steve Burke <[EMAIL PROTECTED]> > Date: Mon, July 30, 2007 5:12 pm > To: arslist@ARSLIST.ORG > > Hi > > We have just started using ITSM Version 7 and have found it a rather > frustrating process to say the least with lack of documentation > > The current issue we face is with the Production classification and > when you get to Product level the list of products must be unique. Has > anyone else foudn this to be a major restriction and if so have you > managed a work around > > The way we have set up our product classification model requies > products to appear under multiply Tier 1 and 2 options > > Eg > > Tier 1 Account Admin > Tier 2 New Account > > Product = Remedy > > Tier 1 Software > Tier 2 Standard Operating Enviroment > > Product > Remedy > > > Regards > > Steve Bullock > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
