I ran into the same problem Steve. Unfortunately I haven't found any workaround - the only real solution is to make all of your product names unique (somehow!).
-Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve Burke Sent: Monday, July 30, 2007 6:12 PM To: arslist@ARSLIST.ORG Subject: Product Classification uniqueness Hi We have just started using ITSM Version 7 and have found it a rather frustrating process to say the least with lack of documentation The current issue we face is with the Production classification and when you get to Product level the list of products must be unique. Has anyone else foudn this to be a major restriction and if so have you managed a work around The way we have set up our product classification model requies products to appear under multiply Tier 1 and 2 options Eg Tier 1 Account Admin Tier 2 New Account Product = Remedy Tier 1 Software Tier 2 Standard Operating Enviroment Product Remedy Regards Steve Bullock ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
