It depends on what level of import you require. If you just want to import all People data but don't care about users being set up and such, then you'll only need to import to CTM:People. However, if you want to set up Support Staff, you'll also need the User form, the Support Groups form, and the Permissions form. I forgot the exact names of the forms but you can easily find them by looking at CTM:People and seeing what those tables point to.
I built a process to automatically import and update people from Active Directory, but it doesn't yet handle their permissions or support groups. Our AD data is not clean enough for that yet, but setting up an automated process to handle it is usually the best way to go with something as dynamic as People data. Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Srikanth Sent: Wednesday, August 01, 2007 12:07 AM To: arslist@ARSLIST.ORG Subject: Import of People data into ITSM 7 Hi All listers, I have a question on the import of the people data into Remedy for ITSM 7. I am pretty new to the ITSM world, So bear with me if I am asking a very silly question. While it is clear that we need inport the base people data into People form, I am not very clear with all the other forms that we need to load the data with people data. In our current system we do a load into SHR:People form. Are there any such forms in ITSM 7 too? We are doing a fressh implemetation of ITSM 7. Please let me know if you need any additional information. Any help would be greatly appreciated. Thanks and Regards, Srikanth ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Private and confidential as detailed <a href="http://www.sug.com/disclaimers/default.htm#Mail";>here</a>. If you cannot access hyperlink, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
