Axton, It looks like BMC is licensing some portion of "http://www.ilog.com/products/jviews/diagrammer/"; for the CI Viewer. I think you can find the ilog "key file" somewhere in one of the .jar files on the Mid-Tier. ( I can not remember which one at the moment.)
If you just installed a new CMDB patch (or Mid-Tier patch) then I would suspect the new jar files that were added/updated as part of those processes. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. > > Axton <[EMAIL PROTECTED]> > > Sent by: "Action Request System discussion list(ARSList)" > > <arslist@ARSLIST.ORG> > > 08/09/2007 09:00 AM > > Please respond to > > arslist@ARSLIST.ORG > > > > > > To > > arslist@ARSLIST.ORG > > cc > > > > Subject > > ITSM7 CIViewer Problem > > > > > > Anyone seen this? Using Tomcat; this is in the catalina.out log. I > > would have figured this was included in the CIViewer install. This is > > written each time I attempt to use the ci viewer from within Remedy > > user. > > > > Thanks, > > Axton > > > > *** No valid license found for ILOG JViews Diagrammer 6.5. > > *** Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': > > File 'keys.jlm' not found. > > *** > > *** keys.jlm could not be found by the following ClassLoader: > > *** WebappClassLoader > > *** delegate: false > > *** repositories: > > *** /WEB-INF/classes/ > > *** ----------> Parent Classloader: > > *** [EMAIL PROTECTED] > > License Check Failure > > No valid license found for ILOG JViews Diagrammer 6.5. > > Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': File > > 'keys.jlm' not found. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
