You should also know that a local JRE is required to properly view the CI viewer. Found this out by accident.
Rick On 8/9/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote: > > Axton, > > It looks like BMC is licensing some portion of > "http://www.ilog.com/products/jviews/diagrammer/"; for the CI Viewer. I > think you can find the ilog "key file" somewhere in one of the .jar > files on the Mid-Tier. ( I can not remember which one at the moment.) > > If you just installed a new CMDB patch (or Mid-Tier patch) then I > would suspect the new jar files that were added/updated as part of > those processes. > > HTH. > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > Axton <[EMAIL PROTECTED]> > > > Sent by: "Action Request System discussion list(ARSList)" > > > <arslist@ARSLIST.ORG> > > > 08/09/2007 09:00 AM > > > Please respond to > > > arslist@ARSLIST.ORG > > > > > > > > > To > > > arslist@ARSLIST.ORG > > > cc > > > > > > Subject > > > ITSM7 CIViewer Problem > > > > > > > > > Anyone seen this? Using Tomcat; this is in the catalina.out log. I > > > would have figured this was included in the CIViewer install. This is > > > written each time I attempt to use the ci viewer from within Remedy > > > user. > > > > > > Thanks, > > > Axton > > > > > > *** No valid license found for ILOG JViews Diagrammer 6.5. > > > *** Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': > > > File 'keys.jlm' not found. > > > *** > > > *** keys.jlm could not be found by the following ClassLoader: > > > *** WebappClassLoader > > > *** delegate: false > > > *** repositories: > > > *** /WEB-INF/classes/ > > > *** ----------> Parent Classloader: > > > *** [EMAIL PROTECTED] > > > License Check Failure > > > No valid license found for ILOG JViews Diagrammer 6.5. > > > Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': File > > > 'keys.jlm' not found. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > -- Rick Cook Cook Enterprises 253-278-4112 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
