Another option is to use your RDBMS. For SQL Server,
Set Fields SQL
WAITFOR DELAY '00:00:10'
Stephen
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, August 09, 2007 4:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Inserting pause in workflow
Do the PROCESS inside of a Set Fields Action
A Run Process action does not wait. A PROCESS inside of a Set Fields
action waits for the external program to complete.
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Thursday, August 09, 2007 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Inserting pause in workflow
I could be mistaken about this, but I believe the way it works is, when
Remedy runs an external process, it does NOT wait for the external
process to finish executing before it continues workflow processing.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Thursday, August 09, 2007 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Inserting pause in workflow
Hello Everyone,
(ARS 7.01 patch 2, Linux server, Oracle 10.2 db)
How do you insert a pause in an active link or a filter?
I have heard that you should run a process then call that process. So I
have a "pause" program on our server that says "sleep $1". On the
server if I enter "/opt/remedy/HelpDesk/pause 10" it waits ten seconds
then returns the cursor.
So I set up both an active link and a filter to do the "pause 10"
command then send a message.
The active link does a "Run Process" of "@@:/opt/remedy/HelpDesk/pause
10". The filter is the same but without the "@@:". In both cases I get
the message right away.
The active link log shows:
<ACTL> Process: /opt/remedy/HelpDesk/pause 10
<ACTL> Success
The filter has a "`!" after it to make it run in phase 1, and the filter
log shows it running before the message, but the message still appears
right away.
What am I doing wrong?
Is there a better way of solving this altogether? It seems like pausing
is such a normal thing to do that there should be a built-in Remedy
function.
Dwayne Martin
Computing Support
James Madison University
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