Also know that the templates the users see are different than those that the Support users see. This can be useful, but can also be a pain to maintain.
Rick On 8/9/07, Pedro Cardoso <[EMAIL PROTECTED]> wrote: > > ** > > I suppose many of you are using the default SRMS (Service Request > Management System) version 1.0 (not the 2.0), I mean the Requester Console > RQC:SummaryDefinition and RQC:ServiceRequestWizard forms. > > > > Can any share if you are using the option to show a different CTI (options > and order) for end-users mapping to real operational catalog CTI? Do you > use a different approach? or Do you using the same CTI for Requester Console > and Operational Catalog.? > > > > I think this helps to translate the very technical details from > Operational Catalog and make them easy to understand to end users. > > > Just I think there is missing the option to also map in the Requester > Summarys with the Product Catalog CTI to allow config more complex > assignment rules, think in a SAP environment. > > > Pedro > México > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
