CANDACE...... your solution worked. This person was no were to be seen. I created her account again, added her again to the group and deleted her....YIPEE.....she is gone. WHEW!!!! That was crazy. Thanks to everyone. I was about ready to kill myself
On 8/15/07, Leonard Neely <[EMAIL PROTECTED]> wrote: > > Hi Katherine, > > I'm not sure if you ever got this resolved, but Kelly and Christopher > are right. You have to find the SHR:Assignment form and remove the > orphan record from there. You mentioned that you could not find the > form. There are a few possible reasons for this. > > 1. You are logging into Remedy User via an application Shortcut and > this form is not included in the application. In that case, it may not > appear in your object list. If this is the case, try logging into Remedy > from the Start/Programs Menu. > 2. Someone may have defined an Alias on the form view, with a name > other than "SHR:Assignment". In the Admin Tool, open the > "SHR:Assignment" form, and go to the view properties (Form/Current > View/Properties). From there, click on the "Aliases and Labels" tab, > and see what name is there (if any). Look for that name in the object > list in the User tool. > > Once you find the form, I would perform the following Advance Search > using the Group ID that the user belongs to: > > 'Group ID+' = "<GroupID>" > > This should return all members of that group, and you should also see > the orphan record that you need to delete. > > > > HTH > > Leonard Neely > > Column Technologies, Inc. > > -----Original Message----- > From: Katherine Hoffner > Sent: Wed 8/15/2007 1:11 PM > To: arslist@ARSLIST.ORG > Cc: > Subject: Re: Deleting Users > > > ** I tried that also but she isnt even in the system to add her > back. She is completely gone. > > > On 8/15/07, Candace DeCou < [EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]> > wrote: > > ** > Katharine - if no one else's suggestion works do this - > add her back in as a user and re-add her to the group in config manager, > then use the config manager to delete her. I have had this happen > before also and that works for me. > :) > Candace > > _____ > > From: Action Request System discussion list(ARSList) > [mailto: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ] On Behalf Of > Katherine Hoffner > Sent: Wednesday, August 15, 2007 7:45 AM > To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> > Subject: Deleting Users > > > ** > HI All, > > I have a weird issue. I removed a user from a group > that I have. The person is now removed but she still shows up in the > dropdown choices when creating a ticket. I then went back to check to > see if I made a mistake and didnt delete the person. The user is no > longer in the group. I then deleted all the users I have in the group. > I chose the option that said delete all. When I did that everyone was > deleted from the drop down choices when creating the ticket. The person > I am trying to delete still shows up. This person is in no groups. I > am totaly confused as to why this is happening. > > -- > Katherine > __20060125_______________________This posting was > submitted with HTML in it___ > __20060125_______________________This posting was > submitted with HTML in it___ > > > > > -- > Katherine __20060125_______________________This posting was > submitted with HTML in it___ > > -- Katherine _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
