Scott,
Thanks for the link. I have tried using ARUtilities off and on since it
first came out, and it doesn't seem to work well in my environment (I'm
assuming it's a SQL Server 2005 problem)
Thanks,
Shawn Pierson
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Monday, August 20, 2007 7:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy workflow modification auditing
**
Shawn,
I utilize ARUtilities to help me find all workflow modified by a
single user. I'm sure there is probably a way to get the same
information utilizing SQL, but figure someone has already done it for
me. It's a great tool for other things as well. I don't leave home
without it.
www.arutilities.com <http://www.arutilities.com/>
Scott Parrish
IT Prophets, LLC
(770) 653-5203
http://www.itprophets.com <http://www.itprophets.com/>
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Monday, August 20, 2007 8:25 AM
To: arslist@ARSLIST.ORG
Subject: Remedy workflow modification auditing
Good morning all,
Let's say, hypothetically, that you work in an environment with
an OOTB ITSM 7 environment, and you have been given a directive to not
modify any OOTB workflow without getting prior approvals from all I.T.
directors as well as the VP over I.T., plus you have to document things
in detail, and follow best practices to make sure your modifications and
workflow are easily identifiable.
Then let's say, also hypothetically, that you work with someone
whose skill with Remedy matches their ability to follow the rules.
Since this hypothetical person has made changes to the OOTB workflow
without any documentation, and seems to suffer from amnesia, I would
(hypothetically) like to be able to audit any changes that this person
may have made and restore them to the original OOTB workflow.
Does anyone know how to find all workflow that has been modified
by a single user? I've been thinking of trying to build a SQL query to
help me find this stuff, but I'm not sure if there is an easier way.
Also, is there any way to integrate Visual SourceSafe into
Remedy and make it required, to where there is no way through the Admin
tool to disable it? VSS is not any good if it gets disabled by someone
who thinks it's slowing their computer down, rather than the
(hypothetical) program that randomly changes their desktop background
image.
Thanks,
Shawn Pierson
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