Do a set fields to pull the complete diary entry into the form before pushing it over to your new record.
I usually pull it into a 0 length Display Only character field and then push that to the new record Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jill E Sent: Monday, August 20, 2007 2:57 PM To: [email protected] Subject: Diary field copy Hello list, I have a question relating to diary fields (CLOB). As part of an "upgrade" to ITSM 7, I am trying to make it as easy as possible to get work in progress out of our home-grown Remedy application into Incident Management. To accomplish this, I have made a complete copy of the form (with many modifications since it should be read-only and many fields aren't relevant outside the context of the old application) and data in the new Remedy. I have added a button for "copy to Incident" to the old form that will open an incident window and set as much of the ticket data as possible, allowing for a person to add data, as necessary, to fit in the new application before saving the incident. Where I am stuck is with a work log (diary) field. I haven't been able to figure out how to retrieve the old entries of the diary, only the current entry. I can see the complete diary entry in the form if I click the diary editor button but setting a field to $Work Log$ results in only the current entry to be set, not the entire diary. I don't want to explode the entries, just copy all of the diary into one Work Info record with a "copied from old system" summary. Is there a special trick to copy diary fields using open window/field mapping or by preparing the old data when it is exported/imported? Or by another method? AR 7.0.01 patch 3 Red Hat Linux 64bit ITSM 7.0.02 patch 5 Oracle 10.2 64bit Old app is AR 5.01/Solaris/Oracle 9.2 Thanks. Jill Anderson NDSU ITS [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
