Shawn,
Phone Number is never actually passed into the notification system, thus the
parser puts in a null value. You have to add it to the workflow that the
parser uses to translate #Phone Number#. There are 3 (i think) filters that do
this. One to the staging form and 2 other for individual or group notifications.
Since you are doing this, look for what else is missing and add them too. I
modified the Nte:sys:process control form to hold the new fields based on their
original ids (your call here).
This is the list of filters that I touched to fix this problem.
NTE:NTG:NoOnCall_260_Indiv-PNPC
NTE:NPC:CreateNTRecord_180_PNTI
INT:FNDHPD:NPC:GetINCData_020
NTE:SHR:TranslateNotificationMessageINC1_100 <<modi
NTE:SHR:TranslateNotificationMessageREQ_175
John Rosquist
Windward Consulting Group
----- Original Message ----
From: "Pierson, Shawn" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 21, 2007 7:57:24 AM
Subject: ITSM 7 OOtB emails
**
Good morning folks,
I've been looking into the proper way to modify OOtB emails with ITSM 7.
Specifically, I want to add some additional fields to the emails that aren't
sent by default.
I tried going into SYS:Form Field Selection and added a variable, for example
Phone Number, from the Incident form by putting in the same information as the
fields that come out of the box. So theoretically, I should have a variable in
the Menu Value 2 field called #Phone Number#.
However, when I add that field to the email that I want to send out, it still
shows up as #Phone Number#.
Is there any reason this wouldn't work?
Thanks,
Shawn Pierson
5444 Westheimer Rd
Houston, TX 77056
(713)989-7226
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