Note that the RLO/RLS/EIE/AIE that is included with CMDB is licensed for use only with CMDB. These products may only be used to populate BMC Atrium CMDB with data from other BMC products or external data sources. They may not be used to populate data into the AR System forms directly.
So it's not completely "free" - it's zero dollar cost when used as part of a solution with CMDB, AR System, and one other purchased BMC application. Customers using these products for integration to AR System without the use of CMDB must purchase (or pay maintenance on) the products. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, September 04, 2007 8:47 AM To: arslist@ARSLIST.ORG Subject: Re: R: Integration with SMS Microsoft and CMDB - BMC: Remedy Discovery Service 7.0 for Microsoft SMS 2003? - Urgent Feedback Please Thanks Chris. I have been trying for over a year to get BMC to tell me that information. I have had several conference calls with them and have been waiting on a "Statement of Direction" for the Remedy Link for SMS product. I am still waiting. Such a shame that BMC could not answer this question about their product. Is it just me or does BMC seem to have no clue about their products. Why is it that most of my difficult questions are answered here. Is BMC going to make an announcement to their customers who paid for and are still paying for support of their Remedy Link products? Anyone out there from BMC who would like to comment? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Tuesday, September 04, 2007 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: R: Integration with SMS Microsoft and CMDB - BMC: Remedy Discovery Service 7.0 for Microsoft SMS 2003? - Urgent Feedback Please My understanding is that if you have a license for the CMDB, either within one of the ITSM 7 applications or independently, the Enterprise Integration Engine was freely licensed with either the Remedy Link for SQL Server or Oracle. That said, in ARS 7.1 and CMDB 2.1.0 these products (EIE, RLS, RLO) are renamed to the BMC Atrium Integration Engine 7.1.00 and include both of the old adaptors (SQL and Oracle) plus new ones for XML, DB2 UDB, and CSV. RLS and RLO are no longer separate products. The SMS integration product has always been a separately licensed product to my knowledge - we have never purchased it; I understand that changes to that product are also in the offing, in part because SMS is evolving into the System Center family of products. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, September 04, 2007 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: R: Integration with SMS Microsoft and CMDB - BMC: Remedy Discovery Service 7.0 for Microsoft SMS 2003? - Urgent Feedback Please Hi can you please confirm that the CMDB 2.0 provides a free Remedy Link for SQL license. I have been trying for 18 months to get our Remedy Link for SMS licenses switched to Remedy Link for SQL. BMC has been giving me a temp 30 day license for the past 10 months which is a royal pain. We do not have the CMDB installed but are licensed for it. Also what is RLO? Remedy Link for Oracle? thanks -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Friday, August 31, 2007 9:53 AM To: arslist@ARSLIST.ORG Subject: Re: R: Integration with SMS Microsoft and CMDB - BMC: Remedy Discovery Service 7.0 for Microsoft SMS 2003? - Urgent Feedback Please If you own CMDB 2.0 you are entitled to both a RLS and RLO license. Contact support/licensing. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 gcorgnati <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 08/31/2007 01:31 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject R: Integration with SMS Microsoft and CMDB - BMC: Remedy Discovery Service 7.0 for Microsoft SMS 2003? - Urgent Feedback Please ** Hi, We try to do this integration but we fail because the mapping file with the CMDB 2.0 are not available. Using the Remedy link for SQL Server product and the SMS2CMDB v1.6 integration Sw we made a easy integration. The real problem is related to the Sw License, because we need to buy a new License for the Remedy Link for SQL product !. Regards Giancarlo Corgnati Da: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Per conto di Rami S Ayoub Inviato: giovedì 30 agosto 2007 12.12 A: arslist@ARSLIST.ORG Oggetto: Integration with SMS Microsoft and CMDB - BMC: Remedy Discovery Service 7.0 for Microsoft SMS 2003? - Urgent Feedback Please ** Hi List, Does anyone do the integration between SMS Microsoft and CMDB using BMC: Remedy Discovery Service 7.0 for Microsoft SMS 2003? We need to open this subject I have facing issues with this product? Regards, Rami __20060125_______________________This posting was submitted with HTML in it___ No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.13.0/980 - Release Date: 30/08/2007 18.05 No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.13.0/980 - Release Date: 30/08/2007 18.05 __20060125_______________________This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
