The Submitter can modify tickets they created (Without a write license) ONLY if the System is placed in Submitter Mode LOCKED, If the system is in Changeable then the Submitter MUST have a write license in order to perform modifications on their submitted requests.
Doug Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, September 06, 2007 11:28 AM To: [email protected] Subject: Re: Submitter permissions No you are not.. You can set the system on two modes where the submitter mode is locked or changeable. These modes allow you to reset the value of the Submitter field through workflow if need be. But irrespective the current Submitter of the case can make changes to fields that he has change permissions to. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Durrant, Michael M. - ITSD Sent: Thursday, September 06, 2007 11:09 AM To: [email protected] Subject: Submitter permissions ** If I have Submitter -> Change permissions on a field, the submitter of the case should be able to modify it, regardless of their license. Am I crazy for thinking this? Michael Durrant __20060125_______________________This posting was submitted with HTML in it___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
