And it's back. My customer is not able to logon to the Mid Tier. I'm able to log on as her from my computer. I noticed on the Manage User Licenses form that her Connect Time is normal but her Last Access Time is 12/31/1969. When I log in with her credentials from my PC the Last Access Time is normal. I've logged an issue with BMC, anyone see this before? Lisa
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, September 11, 2007 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed..... ** Just wanted to also note that she was using the same PC. Thanks to all who responded. Even though this problem kind of resolved itself, it's always great to know that there are different solutions. Thanks again! Lisa ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, September 11, 2007 9:29 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed..... ** No clue... ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, September 11, 2007 7:21 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed..... ** Customer moved her office about 2 rows down, and now it's working. Maybe I should have released and renewed her IP address? Lisa ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Monday, September 10, 2007 6:02 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed..... ** and you have tried resetting the user's password and logging on using that ID and password form other machines and it works fine? ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, September 10, 2007 3:21 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed..... ** We don't use LDAP to log into the Mid Tier. We just create our own user id's and password using the AR System User Profile form. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Monday, September 10, 2007 5:14 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed..... ** if you are using AREA you could turn on detailed logging and find out why it's erroring out ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, September 10, 2007 3:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed..... ** Done that, I remote controlled into her computer to make sure she was logging in correctly. Thanks! Lisa ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Monday, September 10, 2007 4:51 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed..... ** verify username and password case. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, September 10, 2007 2:44 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Authentication Failed..... ** I able to log onto the Mid Tier ("user tool"). I'm also able to log in as another user just fine. But the user keeps getting Authentication Failed when logging onto the Mid Tier from her computer. I had her flush out her history in IE, Delete her Temp Files in IE and Delete her cookies in IE. I had her flush her DNS. I also flushed the Cache on the mid tier server. Still no luck. We are using Mid Tier 7.0.1 patch 3 with AR Server 7.0.1 on a Windows 2003 server. Lisa __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
