My one suggestion seeing that it comes and goes, is to check any proxies that might be between the client and the web-server.
If you have proxies configured in IE you can simply disable them. Dependant upon which version of IE you might need to ensure that ALL IE windows are closed to pick up the setting change... A long time ago, we had to code rules into the proxy servers to BYPASS the Remedy Web Servers in order to correct "strange intermittent issues"... Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, September 11, 2007 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed..... I wonder then if its any regional settings or maybe even the time settings on her local client is having some sort of a conflict with the login process? I think it may be safe to assume that the locale is checked for during logon time, so if there is something wrong with the locale settings, it may be causing the authentication to fail?? Though I can't really tell what that might be? Check her Regional / Timezone / Local Time settings.. All I can say is it seems strange.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kemes, Lisa Sent: Tuesday, September 11, 2007 3:04 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed..... ** And it's back. My customer is not able to logon to the Mid Tier. I'm able to log on as her from my computer. I noticed on the Manage User Licenses form that her Connect Time is normal but her Last Access Time is 12/31/1969. When I log in with her credentials from my PC the Last Access Time is normal. I've logged an issue with BMC, anyone see this before? Lisa ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, September 11, 2007 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed..... ** Just wanted to also note that she was using the same PC. Thanks to all who responded. Even though this problem kind of resolved itself, it's always great to know that there are different solutions. Thanks again! Lisa ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, September 11, 2007 9:29 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed..... ** No clue... ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, September 11, 2007 7:21 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed..... ** Customer moved her office about 2 rows down, and now it's working. Maybe I should have released and renewed her IP address? Lisa ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Monday, September 10, 2007 6:02 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed..... ** and you have tried resetting the user's password and logging on using that ID and password form other machines and it works fine? ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, September 10, 2007 3:21 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed..... ** We don't use LDAP to log into the Mid Tier. We just create our own user id's and password using the AR System User Profile form. ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Monday, September 10, 2007 5:14 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed..... ** if you are using AREA you could turn on detailed logging and find out why it's erroring out ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, September 10, 2007 3:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed..... ** Done that, I remote controlled into her computer to make sure she was logging in correctly. Thanks! Lisa ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Monday, September 10, 2007 4:51 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed..... ** verify username and password case. ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, September 10, 2007 2:44 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Authentication Failed..... ** I able to log onto the Mid Tier ("user tool"). I'm also able to log in as another user just fine. But the user keeps getting Authentication Failed when logging onto the Mid Tier from her computer. I had her flush out her history in IE, Delete her Temp Files in IE and Delete her cookies in IE. I had her flush her DNS. I also flushed the Cache on the mid tier server. Still no luck. We are using Mid Tier 7.0.1 patch 3 with AR Server 7.0.1 on a Windows 2003 server. Lisa _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
