Guys I am having a problem with my Marimba CMDB integration and it's requirement for Remedy Link for SQL.
We have an ARSystem Server (which BMC recommends you do not install Remedy link on for performance reasons) and then our Marimba Master Transmitter Server/DB. Should we install Remedy Link on the Master Transmitter/DB server, or another standalone server? The Remedy Link SQL installer asks for the Path of the "shared application path" for the Data Exchange app to install on the remote AR server, what is the correct path entry here for the installer? Assume that my AR Server has a hostname called ITSM7RTM. Thanks, Dan -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anthony K R Sent: Monday, September 10, 2007 1:11 AM To: arslist@ARSLIST.ORG Subject: Re: EIE/Marimba connect error Drew, I faced similar error but while connecting to SQL server from windows environment. I had to run the rulehelper.exe from command prompt to pass all the arguments for arserver, vendor and also with -t and restart the EIE service. Regards, Anthony -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly Deaver Sent: Sunday, September 09, 2007 6:44 PM To: arslist@ARSLIST.ORG Subject: Re: EIE/Marimba connect error Drew, You have a wrong value in your Oracle settings somewhere. That is what error 550 means. Make sure, for Oracle, that everything is listed uppercase. If that doesn't do it, try connecting, from the AR Server, with the oracle client. This is what EIE is doing, if you can't connect directly with the values, neither can EIE. Once you have the values set where you think they should work, try running rulehelper to connect to the DB. This will give you clearer indication of your connect vs running through an exchange. Normally, the order is - Do it from the Oracle client. When you succeed there, usse those values to access via rulehelper. When you succeed with rulehelper, set the values you know to work as the values for your exchanges. --------------------- Kelly Deaver [EMAIL PROTECTED] > -------- Original Message -------- > Subject: EIE/Marimba connect error > From: Drew Shuller <[EMAIL PROTECTED]> > Date: Fri, September 07, 2007 3:05 pm > To: arslist@ARSLIST.ORG > > We're having trouble getting our CMDB/Marimba integration to work. It > seems that we're having problems reading the Marimba data. Hopefully > somone on the ARS list has seen these errors (Oracle/solaris environment): > > We're seeing the following database connection errors: > /apps/remedy/arsystem/eie/service/debug > > more Pull_Keys_ars_inv_videocard.dbg > [Thu Sep 6 22:17:38 2007] - Oracle.Initialize: Verifying configuration > parameters > [Thu Sep 6 22:17:38 2007] - Scheduled Only mode > [Thu Sep 6 22:17:38 2007] - CONNECT inventory > [Thu Sep 6 22:17:38 2007] - *** ERROR *** ORA-12154: TNS:could not > resolve the connect identifier specified > [Thu Sep 6 22:17:38 2007] - VendorOpenConnection: unable to connect to > database, rc = 550 > [Thu Sep 6 22:17:38 2007] - Error: Adapter.OpenConnection completed with > errors issued > [Thu Sep 6 22:17:38 2007] - StartDataHandlers: Vendor Data Handler failed > to start. > [Thu Sep 6 22:18:38 2007] - CONNECT inventory > [Thu Sep 6 22:18:38 2007] - *** ERROR *** ORA-12154: TNS:could not > resolve the connect identifier specified > [Thu Sep 6 22:18:38 2007] - VendorOpenConnection: unable to connect to > database, rc = 550 > [Thu Sep 6 22:18:38 2007] - Error: Adapter.OpenConnection completed with > errors issued > > > Drew > Tulsa > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
