Hello Listers,
I'm trying to set up ticket generation via e-mail. I've got all the required fields filled in my e-mail, but I always get the error: Instruction: Submit Instruction Number: 1 Instruction Template: Message Type: Message Number: 307 Message Text: Required field (without a default) not specified Appended Text: 1000000161 This is a little confusing, since 1000000161 is the ticket number. Shouldn't the system be generating the ticket number after it puts in the user's info? TIA ARS 7.0.01 p003; ServiceDesk 7; MSSQL2005; Windows Server 2003 Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
