Thanks Phil. That seemed to work, as I got an e-mail back from remedy with a request ID and incident number, but searching by that ticket number isn't yielding any results. I also checked the requestor console (under requests with errors) but haven't been able to find it yet.
-Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of bullcreek.com Sent: Wednesday, September 12, 2007 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Request ID not being generated ITSM 7 is quite different in that you don't submit directly to the Incident form. There is another form called HPD:IncidentInterface_Create that you submit your requests to via email which calls the workflow to generate the actual Incident ticket including generating the field 1000000161 for the HPD:Help Desk form. HTH Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -----Original message----- From: Roger Justice [EMAIL PROTECTED] Date: Wed, 12 Sep 2007 09:32:35 -0400 To: arslist@ARSLIST.ORG Subject: Re: Request ID not being generated > The Request ID is field 1 the Incident ID is created from another form that > > you will need to create using a new filter. > > > -----Original Message----- > From: Gayford, Matthew C. <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Wed, 12 Sep 2007 9:29 am > Subject: Request ID not being generated > > > ** > > Hello Listers, > >  > > I’m trying to set up ticket generation via e-mail. I’ve got > all the > required fields filled in my e-mail, but I always get the error: > >  > > Instruction:   Submit > > Instruction Number:   1 > > Instruction Template:   > >  > > Message Type: > > Message Number: 307 > > Message Text: Required field (without a default) not specified > > Appended Text: 1000000161 > >  > > This is a little confusing, since 1000000161 is the ticket number. Shouldn> > ’t the system be generating the ticket number after it puts in the u> > ser’s info? > >  > > TIA > >  > > ARS 7.0.01 p003; ServiceDesk 7; MSSQL2005; Windows Server 2003 > >  > > Matthew C. Gayford > Technology Research & Development > Information Technology Systems Division > University of North Carolina Wilmington > (910) 962-7177 > >  > > __20060125_______________________This posting was submitted with HTML in it_> > __ > > ________________________________________________________________________ > Email and AIM finally together. You've gotta check out free AOL Mail! - http> > ://mail.aol.com > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
