Another thing that it might be checking for is for the Change Diary on the form. I remember one of my colleagues had an issue with copying the HPD:Help Desk form and reusing it for some sort of archiving and that starting prompting him for Helpdesk licenses for certain actions if a user didn't have those licenses. I had asked him to check the Change Diary on the copied form and to remove anything from there if there was, and after that the system didn't check for licenses for that archive form..
Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Susan Palmer Sent: Monday, September 17, 2007 10:42 PM To: arslist@ARSLIST.ORG Subject: Re: Email v7 - Copying original form ** David and Carey, I saw all of those special fields and suspected they may be an issue. I'll have to just make a form and give the fields IDs of my choice. I don't need all the fields on the original form anyways. You'd think that if it didn't want to use those field IDs again, on save it would automatically use random field IDs. It must be that most people have created their own form. Thanks for the input, Susan On 9/17/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote: Susan, Like most "Core ARS forms" (my term) the form is identified by a set of ARS fields with specific field ID's. The ARS server is likely preventing you from violating a "golden rule" of only have one "Email Messages" form. You can work around this.. kind of ... By copying the fields to a new form and either assigning new field ID's or letting the Admin tool auto pick them. ( I strongly suggest that you set them in accordance to your design practices. ) More specifically arstruct.h (v6.3) identifies the following fields for that form. I have no idea if you only change one if the field ID's if that is "enough" to avoid the golden rule or not. ( You might have to avoid all of the field ID's below and possibly others too.) /* Reserved fields for the Email Message form */ #define AR_RESERV_EMAIL_MSG_CNTNT_ATTCHMNT_ENCODING 18065L #define AR_RESERV_EMAIL_MSG_VALUES_ATTCHMNT_ENCODING 18066L #define AR_RESERV_EMAIL_MSG_MSG_ID 18082L #define AR_RESERV_EMAIL_MSG_DATE_SENT 18083L #define AR_RESERV_EMAIL_MSG_DATE_RECEIVED 18084L #define AR_RESERV_EMAIL_MSG_TO 18085L #define AR_RESERV_EMAIL_MSG_FROM 18086L #define AR_RESERV_EMAIL_MSG_REPLY_TO 18087L #define AR_RESERV_EMAIL_MSG_CC 18088L #define AR_RESERV_EMAIL_MSG_BCC 18089L #define AR_RESERV_EMAIL_MSG_SUBJECT 18090L #define AR_RESERV_EMAIL_MSG_MSG_BODY 18091L #define AR_RESERV_EMAIL_MSG_MSG_TYPE 18092L #define AR_RESERV_EMAIL_MSG_MAILBOX_ID 18093L /* reused */ #define AR_RESERV_EMAIL_MSG_ARSYS_SVR 18094L #define AR_RESERV_EMAIL_MSG_ATTCHMNT_POOL 18095L #define AR_RESERV_EMAIL_MSG_PRIORITY 18096L #define AR_RESERV_EMAIL_MSG_SENT_AT 18097L #define AR_RESERV_EMAIL_MSG_PARSE_MSG 18098L #define AR_RESERV_EMAIL_MSG_SEND_MSG 18099L /* reused */ #define AR_RESERV_EMAIL_MSG_EMAIL 18100L #define AR_RESERV_EMAIL_MSG_ARSYS_FORM 18101L #define AR_RESERV_EMAIL_MSG_CONTENT_TMP 18102L #define AR_RESERV_EMAIL_MSG_ORGANIZATION 18103L #define AR_RESERV_EMAIL_MSG_CONTENT 18104L #define AR_RESERV_EMAIL_MSG_FIELD_VALUE 18106L #define AR_RESERV_EMAIL_MSG_VALUES 18107L #define AR_RESERV_EMAIL_MSG_HEADER_TMP_ID 18108L #define AR_RESERV_EMAIL_MSG_FOOTER_TEMPLATE 18109L #define AR_RESERV_EMAIL_MSG_QUALIFICATION 18110L #define AR_RESERV_EMAIL_MSG_ARSYS_TCP_PORT 18111L #define AR_RESERV_EMAIL_MSG_ARSYS_RPC 18112L #define AR_RESERV_EMAIL_MSG_FORM_ID 19006L /* 30014L */ #define AR_RESERV_EMAIL_MSG_LOG_MSG_TXT AR_RESERV_EMAIL_ERR_LOG_MSG_TXT /* 18022L */ #define AR_RESERV_EMAIL_MSG_HDR_TMP_NAME 18135L #define AR_RESERV_EMAIL_MSG_CNTNT_TMP_NAME 18136L #define AR_RESERV_EMAIL_MSG_FTR_TMP_NAME 18137L #define AR_RESERV_EMAIL_MSG_MAILBOX_NAME 18139L /* reused */ #define AR_RESERV_EMAIL_MSG_HTML_CNTNT 18140L #define AR_RESERV_EMAIL_MSG_HTML_CNTNT_ATTCHMNT_ENCODE 18141L #define AR_RESERV_EMAIL_MSG_REPLY 18149L #define AR_RESERV_EMAIL_MSG_SEND_EMAIL 18150L #define AR_RESERV_EMAIL_MSG_SAVE AR_RESERV_EMAIL_ATTCH_SAVE /* 18151L */ #define AR_RESERV_EMAIL_MSG_ATTCH_TBL_FLD 18152L /* reused */ #define AR_RESERV_EMAIL_MSG_ATTCH_ID_CLMN 18153L /* reused */ #define AR_RESERV_EMAIL_MSG_ATTCH_NAME_CLMN 18154L /* reused */ #define AR_RESERV_EMAIL_MSG_ATTCH_TYPE_CLMN 18155L /* reused */ #define AR_RESERV_EMAIL_MSG_ERR_TABLE 18157L #define AR_RESERV_EMAIL_MSG_CLMN3 18158L #define AR_RESERV_EMAIL_MSG_CLMN7 18159L #define AR_RESERV_EMAIL_MSG_CLMN8 18160L #define AR_RESERV_EMAIL_MSG_LOG_MSG_ID 18161L #define AR_RESERV_EMAIL_MSG_MSG_PG_HLDR 18162L #define AR_RESERV_EMAIL_MSG_MSG_TAB 18163L #define AR_RESERV_EMAIL_MSG_ATTCH_TAB 18164L #define AR_RESERV_EMAIL_MSG_ADVANCE_OPT_TAB 18165L #define AR_RESERV_EMAIL_MSG_MSG_INFO_TAB 18166L #define AR_RESERV_EMAIL_MSG_ERROR_TAB 18167L #define AR_RESERV_EMAIL_MSG_CRM_SUPPORT 18168L #define AR_RESERV_EMAIL_MSG_BODY_PG_HLDR 18169L #define AR_RESERV_EMAIL_MSG_HTML_BODY_PG 18170L #define AR_RESERV_EMAIL_MSG_ADD_ATTCH 18171L /* reused */ #define AR_RESERV_EMAIL_MSG_MOD_ATTCH 18172L /* reused */ #define AR_RESERV_EMAIL_MSG_DEL_ATTCH 18173L /* reused */ #define AR_RESERV_EMAIL_MSG_EXISTING_ATTCH 18174L /* reused */ #define AR_RESERV_EMAIL_MSG_EXISTING_ATTCH_ID 18175L /* reused */ #define AR_RESERV_EMAIL_MSG_ADD_EXISTING 18176L /* reused */ #define AR_RESERV_EMAIL_MSG_REFRESH_TBL 18177L /* reused */ #define AR_RESERV_EMAIL_MSG_PG_HLDR2 18178L #define AR_RESERV_EMAIL_MSG_TMP_TAB 18179L #define AR_RESERV_EMAIL_MSG_VAR_REPLACE_TAB 18180L #define AR_RESERV_EMAIL_MSG_ATTCH_ALTERNATIVE 18181L #define AR_RESERV_EMAIL_MSG_PLAIN_TXT_BODY_PG 18191L #define AR_RESERV_EMAIL_MSG_FORM_HDR_LABEL AR_RESERV_EMAIL_ASSOC_FORM_HDR_LABEL /* 18193L */ #define AR_RESERV_EMAIL_MSG_SUB_HDR_LABEL 18224L #define AR_RESERV_EMAIL_MSG_RTF_CONTENT 18209L #define AR_RESERV_EMAIL_MSG_HIDDEN_PG_HLDR AR_RESERV_EMAIL_ASSOC_HIDDEN_PG_HLDR /* 18210L */ #define AR_RESERV_EMAIL_MSG_ATTACHMENT_GUID_COLUMN 18212L #define AR_RESERV_EMAIL_MSG_RTF_CONTENT_ENCODE 18215L #define AR_RESERV_EMAIL_MSG_INCOMING_MAILBOX_ID 18220L #define AR_RESERV_EMAIL_MSG_HTML_BODY 18290L #define AR_RESERV_EMAIL_MSG_CRM_READ_STAT 18291L #define AR_RESERV_EMAIL_MSG_CRM_MAX_RETRIES 18292L #define AR_RESERV_EMAIL_MSG_CRM_RETRY_COUNT 18293L #define AR_RESERV_EMAIL_MSG_CRM_SMTP_SVR_RET_CODE 18294L #define AR_RESERV_EMAIL_MSG_CRM_LAST_LOG_ENTRY 18295L #define AR_RESERV_EMAIL_MSG_CRM_EMAIL_LOG 18296L #define AR_RESERV_EMAIL_MSG_ATTCH 18297L #define AR_RESERV_EMAIL_MSG_CRM_SUBMITTED_FORM 18298L /* reused */ #define AR_RESERV_EMAIL_MSG_IN_REPLY_TO 18299L #define AR_RESERV_EMAIL_MSG_DISPLAY_ADVANCED_OPT 18304L #define AR_RESERV_EMAIL_MSG_COLUMN 18235L #define AR_RESERV_EMAIL_MSG_COLUMN2 18236L #define AR_RESERV_EMAIL_MSG_COLUMN4 18237L -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/17/07, Susan Palmer < [EMAIL PROTECTED]> wrote: > ** > Hi all, > > Since our system is more crm than helpdesk and we're implementing the v7 > Email system I want to be able to relate all email messages we send to our > customers to their Site records. We want to be able to view them whether > we're on their Sire record, Change, Task or HD records. Sounds pretty > straight forward. > > Well originally I thought I could just use the AR System Email Messages form > and I created the additional fields I needed on the form. I couldn't get > the workflow to write to the record. So then I thought it would be better > to save that form with our own naming convention so I could delete the > records from the original form keeping performance levels good. > > But I cannot do a Save As Form on that form. I get an error 55 (The listed > item was not successfully imported .... associated messages ... but there > isn't any so I don't know what the issue is.) > > I don't see any indication of what the problem is in either the api or sql > logs. > > I know I could make the form from scratch and create the fields but I'm > wondering what the issue is with the Save As. Anyone else come across this? > > Thanks for your help, > Susan > > ARS v701P2 > Oracle 10g > Windows 2003 > Admin ARs v701P3 > Windows XP > > __20060125_______________________This posting was > submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.487 / Virus Database: 269.13.22/1013 - Release Date: 9/17/2007 1:29 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
