Yes, of course. If the decision comes down to a fork or a shovel when it comes to digging holes, you buy a shovel. Shovels are more expensive, but if you're in the business of digging holes, the shovel allows you to dig MORE holes, so you make more money and the shovel pays for itself many times over.
If I've never seen a shovel before and I use a fork to dig my holes and someone says, "But this shovel. It digs holes better," I say, "Show me!" The guy then digs a small hole in ten seconds and I'm convinced. What we're talking about isn't quite so black-and-white. The purveyors of ITSM very confidently (brazenly) go into sales presentations and claim that their products will deliver all sorts of dazzling benefits. Oh yeah? I say. Prove it! Cricket...cricket...cricket... In my mind, I believe this is the case of a person saying, "Buy this gold plated shovel!" when people already have decent shovels made of steel. Worse, it's possible if I buy the gold shovel, my hole digging productivity will DROP! My steel shovel is better than the gold one, but I'm taken in by all the hoopla of the gold shovel. Everyone has gold shovels! Get yours before it's too late! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve Brown Sent: Wednesday, September 19, 2007 10:35 PM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL New to the list so feel free to assassinate! Interesting circular argument. Scott has made a good point. The ITIL Framework and remedy tool suite by itself will never make money. Its the people in behind and the purpose they are using the tool for that makes/saves money, provides security, provides "competitive advantage" in some form. People though ignorance can miss use a tool, or though bad management have to use a particular toolset that they no nothing about/ don't know how to use or is totally inappropriate for the task. A Simple Analogy Two garden instruments a fork and a spade both used for digging stuff. However if you want to dig a ditch which would you use. If its a big ditch upgrade to a digger. :-) Stephen Brown m: +64 21 482266 e: [EMAIL PROTECTED] s: [EMAIL PROTECTED] h:+64 3 9818136 ________________________________ From: Action Request System discussion list(ARSList) on behalf of Scott Parrish Sent: Thu 20/09/2007 3:11 p.m. To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL Dylan, When Patrick says: "The problem is the overhead on a companies manpower Really Stresses it to the Breaking Point.. With little or no Return." And further: "I don't do processes, just because I can and because they are there... I do them because they make sense, Save money, Save time, and Energy..ITIL does none of those.. so I am against it..." He is not expressing doubt (skepticism), he is stating what he believes as fact, without any proof. When Norm backs it up with a statement of "100% correct", he too, is beyond skepticism and stating, by affirmation of Patrick's statements, what he also believes to be fact. So I do believe it is up to those you make such statements: 1. ITIL doesn't save money 2. ITIL doesn't save time 3. ITIL doesn't save energy 4. ITL doesn't make sense to back them up with some sort of proof and go beyond the buzz words and clichés. If Norm is willing to demand proof he should also be willing to offer up that same proof. And no, I don't believe that what Norm said (as that's whose statements I addressed my initial post) that "change and cost with no tangible benefit is not worth the cost." His remarks, and I'm paraphrasing, were pretty much, I don't believe there is any benefit to ITIL and until someone proves otherwise I'm not going to be believe it. What I am looking for, in the end, is a little responsibility. You see, I believe that the BMC bashing on this list is probably at an all-time high. (And no, you cannot separate this ITIL argument from BMC as BMC is a huge proponent of ITIL.) If I were someone who needed to make a determination about whether or not to buy the Remedy ITSM suite, and I utilized the list as one of my tools to help make that determination, I would turn and run based on what I've read here concerning ITIL and BMC Support over the last few days. If you don't believe that there are companies who utilize this list for just that reason, you're wrong. I know of more than one company that has done it. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com <http://www.itprophets.com/> -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dylan Sent: Wednesday, September 19, 2007 8:38 PM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL That makes no sense. Just because Norm thinks that Patrick is 100% right in his skepticism, it does not mean that Norm has to disprove it any more then Patrick. The burden of proof still falls on the person making the claim. I don't think I've seen anyone saying cost is a bad thing. From what I've seen people are saying that change and cost with no tangible benefit is not worth the cost. You get a benefit from new tires. Unless you are saying that unless you implement ITIL your company's building will go spinning off into a ditch, flinging people out of office windows? :) Dylan -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Wednesday, September 19, 2007 5:09 PM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL Sorry Norm, but when you stated that Patrick was "100% correct", you went from being a skeptic to stating a fact. So, now the burden is upon you to prove the he is, in fact, 100% correct in his assessment. It's one thing to simply say "I want to see evidence," but it's entirely another to say that Patrick is 100% correct. Of course change costs money. But just because it costs money doesn't make it a BAD thing. "Well, gotta change my tires, they're worn out. BUT, I think I'll just drive on the rims because CHANGING THEM WILL COST ME MONEY?" And the thinking that "This is the way that we've been doing it so we may as well continue doing it this way" is pretty backward. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com <http://www.itprophets.com/> -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, September 19, 2007 5:46 PM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL With all due respect, that's a fallacious argument. The burden of proof is on the person making the claim, NOT THE SKEPTIC. If I claim, "I made a jet that outperforms the F-22," it is ON ME to prove it, not on Lockheed Martin to DISPROVE it. And Pat is right--all change costs money at some point in the change process. Norm -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, September 19, 2007 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL Prove to me how it doesn't. Don't throw out the common "Change costs money." Show me the money that it costs. Prove to me where that there is no value. Tell me where Constant Process Improvement is a bad thing. SHOW ME THE COSTS! Show me the LACK OF ROI! Don't tell me about what you have "seen" or "experienced" yourself. SHOW ME A CASE STUDY! Scott Parrish IT Prophets Original Message: ----------------- From: Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] Date: Wed, 19 Sep 2007 15:35:46 -0500 To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL Correct 100%. I would like to see rock-solid, irrefutable case studies that show how implementing ITIL in a mature environment saves money or delivers some other quantifiable benefit. I do NOT want to hear the old clichés: - Constant process improvement. - Better management of services and service delivery. - Improved integration of maturity models. - Enhanced process standardization. - Blah, blah, blah... No! A) Speak English and B) Show me RESULTS, not buzzwords. Show me NUMBERS! Show me the MONEY! How has ITIL made a large company more profitable?! I want to see it. I'd especially like to see how a full implementation of BMC's ITSM suite has made a sizable company more profitable. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, September 19, 2007 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL ** Gary, Read the remarks and find some comfort.. Change always costs money.. and More legislation does not make a better worker... Does anyone on the list remember Cecil Lawson ? I'll bet he is not an ITIL fan... The Problem is that ITIL has now be Legislated from Congress to do it that way... Why? COMMERCE !!! The problem is the overhead on a companies manpower Really Stresses it to the Breaking Point.. With little or no Return.. I don't do processes, just because I can and because they are there... I do them because they make sense, Save money, Save time, and Energy. ITIL does none of those.. so I am against it... I am a RedNeck I guess.. Why buy a new Maserati with all the latest smog, and computers, and bells and whistles.. when a 67 Chevy will do the trick for 89K less.. Cause I can? So who is artificially stimulating the economy now? Cohen in congress with a mandate that we use ITIL.. Yeah that will save us money? Spending more always saves us money... 8-( WRONG CHANGE ALWAYS COSTS MONEY !!! The only reason we are spending more money, is because we are not content and no one is standing in the Gap to say... No. On 9/19/07, Opela, Gary L Contr OC-ALC/ITMA <[EMAIL PROTECTED]> wrote: ** Check out this article. I think it is about us - People resistant to ITIL, but forced into going there. I'm not resistant to ITIL, I guess, I just want an easier way to do it! http://www.computerworld.com/action/article.do?command=viewArticleBasic&art icleId=9037418&pageNumber=1 <http://www.computerworld.com/action/article.do?command=viewArticleBasic&art icleId=9037418&pageNumber=1> Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 __20060125_______________________This posting was submitted with HTML in it___ -- Patrick Zandi __20060125_______________________This posting was submitted with HTML in it___ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -------------------------------------------------------------------- mail2web.com - Enhanced email for the mobile individual based on Microsoft® Exchange - http://link.mail2web.com/Personal/EnhancedEmail ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __________ NOD32 2534 (20070917) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com <http://www.eset.com/> ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"