When you look at the date/time setting, are you looking with your login? >From what I have seen, date/time settings are user dependent. You may need to make the change at the system environment level.
Another way is to check the ARDATE variable that can be defined in the email engine configuration. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID Sent: Thursday, September 20, 2007 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: Outgoing Date Format using HTML Template Dear Listers, Anyone can assist on this? I still can't figure it out :-( -----Original Message----- From: Siti Hawa Bee SHAIK FARID Sent: Tuesday, 18 September, 2007 21:52 To: 'arslist@ARSLIST.ORG' Subject: RE: Outgoing Date Format using HTML Template Dear Ashraf, The thing is, the setting for my AR Server was already set to dd/mm/yyyy but I'm puzzled why the date format for outgoing email is still in US format. Any further advice pls. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ashraf Sultana shaik Sent: Monday, September 17, 2007 18:04 To: arslist@ARSLIST.ORG Subject: Re: Outgoing Date Format using HTML Template Ashraf Sultana shaik wrote: > > hi, > > In a Windows environment, the date and time display format is based on the > Regional Setting Properties of Control Panel.Change the format to > indonesian then u will get u r required format i.e,(dd/month/year),by > default the format is english(united states). > > If the AR System server is running under a different account name or > using the default user configuration and you are unable to change the > regional properties, you can set the ARDATE, ARDATEONLY, or ARTIMEONLY > environment variables. > > regards, > Ashraf sultana. > > Siti Hawa Bee SHAIK FARID wrote: >> >> >> Dear Listers, >> >> >> >> I would like to check is there any way to change the date format as >> dd/mm/yyyy instead of mm/dd/yyyy. In Asia we use local date format >> instead >> of US date format. Any advised on this? Below is the tempate, look at the >> created date field. >> >> >> >> 1) I had checked AR Tool -> File -> Preference >> >> >> >> Date format : Short dd/mm/yyyy hh:mm:ss >> >> >> >> 2) In Admin Tool -> File -> Server Information >> >> Server Time : Fri Sep 14 hh:mm:ss >> >> >> >> ARS 6.3 patch 20 >> >> AR Helpdesk 6.0 >> >> >> >> _____ >> >> From: SG-IT Helpdesk >> Sent: Friday, September 14, 2007 09:24 >> Cc: SG-IT Helpdesk >> Subject: Item Technical Issue, Case HD000101628, Low urgency, has been >> assigned to ACS. >> >> >> >> Case >> <http://NTARSPSG01/arsys/forms/HPD:HelpDesk/Support/?cacheid=5b2ee7b7Vie wFor >> mServlet?server=ctdayrem02p&form=HD%3AHelpDesk&eid=HD000101628> >> HD000101628 >> has been assigned to your group Vendor, ACS. >> >> Kindly update action taken to SG-IT Helpdesk as we need to track the case >> till closure. >> >> _____ >> >> Requester User ID : cbdl0o >> >> Requester Name : San LEOW >> >> Phone : 6119 2331 >> >> Division/Department: PFS/Sector Management Office/, CBD >> >> Location : Plaza 1, #11-02 >> >> _____ >> >> Category : Desktop Type : Outlook >> Item : Technical Issue >> >> Date Created : 9/14/2007 9:22:00 AM >> >> _____ >> >> Status : Assigned >> >> Problem Description: Email format distorted. >> >> Serial Number : u659809 >> >> Model : AV5900 >> >> >> >> >> >> UOB EMAIL DISCLAIMER >> Any person receiving this email and any attachment(s) contained, shall >> treat the information as confidential and not misuse, copy, disclose, >> distribute or retain the information in any way that amounts to a breach >> of confidentiality. 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