True, but I'm pretty sure Gary's not using a load balancer.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, September 21, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to capture a user's computer name in the mid-tier?
Depending on your mid-tier server config, this can be a little
trickier. If you have a load balancer, you will get the ip of the
load balancer, not the client. Some load balancers allow you to send
the ip through as an http header, so the js would have to be modified
to account for that if this is the case.
Axton Grams
On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote:
> Gary:
>
> Copy the following text into your mouse buffer and paste it into
> Notepad:
>
> function env_ip_var()
> {
> var return_value = "<%=request.getRemoteAddr()%>";
> return (return_value)
> }
> function env_hostname()
> {
> var return_value = "<%=request.getRemoteHost()%>";
> return (return_value)
> }
>
> Save the file as get_client_info.jsp.
>
> Then copy that file into your SHARED folder on your Midtier.
>
> Then open your form in the Admin tool. Go to VIEW PROPERTIES, click
the
> APPEARANCE tab, and click EDIT WEB HEADER CONTENT. Paste the
following
> into the field:
>
> <SCRIPT src="/arsys/shared/get_client_info.jsp"
> language="Javascript"></SCRIPT>
>
> Save the form.
>
> Then create an active link that runs on SUBMIT or WINDOW OPEN or
> whatever that does a RUN PROCESS. The run process should be this:
>
> javascript.window.F(xxxfield idxxx).DoSet(env_hostname());
>
> Replace "xxxfield idxxx" with the field ID of the field you want to
> capture the hostname. Just put the number--no dollar signs or quotes
or
> anything else.
>
> Save the AL. Give it a run. Should work like a champ.
>
> Let me know if you have any trouble. I have it working here on every
> ticket that's submitted.
>
> Norm
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
> OC-ALC/ITMA
> Sent: Friday, September 21, 2007 10:11 AM
> To: arslist@ARSLIST.ORG
> Subject: How to capture a user's computer name in the mid-tier?
>
> **
>
> I am trying to capture a user's computer name in the mid-tier. I know
> that in the user tool you can use the following:
>
>
>
> $PROCESS$ c:\windows\system32\cmd.exe /c hostname
>
>
>
> However, that doesn't work in the mid-tier as you can not use a
> $PROCESS$ in the mid-tier.
>
>
>
> Any ideas?
>
>
>
> Thanks,
>
>
> Gary Opela, Jr
>
> Sr. Remedy Developer
>
> Leader Communications, Inc.
>
> 405 736 3211
>
>
>
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in
> it___
>
>
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