Hi Listers, I would like to find a way to measure or calculate how long the incident ticket stayed under status "Pending". AFAIK, there's only a time stamp when a ticket enters pending, such as Status History.Pending.Time but not for exiting pending. I've managed to calculate how long it took from "New" to "Resolved" for resolution time but still need to remove the pending duration. Is there anyone could kindly give me a hint or a approach how to do it? Thanks.
DJHuang _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
