Roger, That's very interesting. I had been told by support in the past that Remedy would not work correctly with replication but that they would support it in a 7.x release. I'd be interested in how you've implemented it, how well it works for you, and what you've learned along the way.
Thanks, Chad Hall (501) 342-2650 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, October 01, 2007 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Alternatives to DSO for Data Transfer If you are using SQL Server you are not dependent on the Remedy version to institute transactional replication. We have been using this since ARS 4.5. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal Sent: Friday, September 28, 2007 8:57 PM To: arslist@ARSLIST.ORG Subject: Re: Alternatives to DSO for Data Transfer What backend database are you running? And what version of ARS? I've been told that either 7.0.1 or 7.1 (can't remember which) will support transactional replication. So for example you could setup SQL Server replication on the tables you want to keep in sync. I plan to do this for our separate reporting server some day. That may not fit your needs if you only want some transferred and not all. But it should be more efficient and reliable than DSO if you simply need to copy all ticket data. Web services might work well for you. Although I would worry about how it would handle high volumes. I haven't been down that road with Remedy's web services but I've seen others that simply weren't a good fit for high volume interfaces. Chad Hall 501-342-2650 ________________________________ From: Action Request System discussion list(ARSList) on behalf of Jeff Lockemy (Serco North America) Sent: Fri 9/28/2007 6:27 PM To: arslist@ARSLIST.ORG Subject: Alternatives to DSO for Data Transfer ** Hello Listers, I am trying to find out what solutions are out there that folks might be using as an alternate to DSO, to transfer Remedy tickets between Remedy servers. My customer cannot use DSO due to port and encryption level restrictions. Currently, we are using a solution provided to us by another group. This solution uses IBM WebSphere MQ and a product called ARSXML (not be to confused with ARXML, ARSXML is a product by N-Tuition, a Remedy partner out of Germany). This solution has some design pitfalls (on the ARSXML side) that are proving to be a challenge to overcome. So we want to see what other options out there might exist. One thought that was brought up several years back with this customer was to design and build a solution on Remedy Web Services, transferring tickets through SOAP, Mid-Tier to Mid-Tier. I believe they had a design prototype back then, but I was not involved in it, nor does anything exist of it. Has anyone done this, or some other solution that they could share? Any ideas or input anyone has is much appreciated... Regards, Jeff Jeff Lockemy Remedy Skilled Professional Serco North America (619) 524-2303 [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ ************************************************************************ * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. ************************************************************************ * ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
