Hello
We are trying to implement a CHAT capability from our home grown help desk application. We have a simplifeid submit web form where the user keys in his id number and hits enter and we populate most of the rest of the form from LDAP. The customer then selects a product and a description of the problem. If the customer selects a partcular product and is a member of a particular organizationl, we popup a dialog telling his that we have CHAT help for this product and asks him if he wants to use it. If he selects No, the ticket gets entered and the customer is through with the form. If he selects yes, we close that dialog and open another dialog, passing the name of the customer and his email address. The form that comes up contains a view field. It accepts the information passed to it and formulates a URL that we set the View Field to. Nothing out of the ordinary at this point. In Firefox 1.5+, when the dialog opens, the URL opens in the space desgnated for the View Field starting at the upper left hand corner. This work greats. It is just what my customers want to see. However, in Internet Explorer, the URL moves itself to the lower right hand corner of the View Field almost entirely off the field. No scroll bars or anything to adjust to it. I can extend the View Field to accommodate the url but it really look stupid with it being off the screen and the customer having to scroll down and to the right to see the url. Have any of you used View Fields before and have experience a similar problem? We are trying to go live with this at the middle of the month but I cannot get passed this positioning issue. Pertinent Information: We are using ARS 7.0.1 patch 3 for arserver and MidTier We are using a Sun V440 server running Solaris 9 and Oracle 10 for the arserver and a V240 server with Solaris 9 and WebLogic 8.1.3 for MidTier. We have Sun Java 1.4.2 running on the Web Server We have tried several versions of Firefox with several versions of Sun Java on the workstations. They all seem to work. We have tried several versions of Internet Explorer from 6.1 to 7.0 with Microsoft JVM and with several versions of Sun Java up to 1.6.1. It all works the same. IE moves the URL off the vield field, down and to the right. Any help or suggestions would be most appreciated. By the way, the url we are trying to displace is this: https://tichd.webex.com/tichd/webacd.wbx?AT=pqform&QID=4552&UID=0&SK=5ce 49ae1097bc01582e2ea86c230e317&f_4912=Dan&f_4917=Wangler&f_4922=myemailad [EMAIL PROTECTED] The url accesses Webex's WebACD chat feature. Thanks Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
