Dan, I would be very surprised if the issue your having has anything to do with the version of Java on the client. It sounds like a pure browser display issue to me.
Validate the HTML page that you are putting into the view field. (Either via setting the view field with a URL, or by pushing an HTML doc into the field.) Verify that your using the proper CSS/HTML layout for the browser in question. I have seen IE do some very strange things when you do something silly like forget to put a closing table tag somewhere. It just guesses where it thinks it should be and then you end up with a broken row(s) after where it things it should have stopped. (But that is just a WAG.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 10/1/07, Wangler, Dan <[EMAIL PROTECTED]> wrote: > ** > Hello > > We are trying to implement a CHAT capability from our home grown help desk > application. We have a simplifeid submit web form where the user keys in > his id number and hits enter and we populate most of the rest of the form > from LDAP. The customer then selects a product and a description of the > problem. If the customer selects a partcular product and is a member of a > particular organizationl, we popup a dialog telling his that we have CHAT > help for this product and asks him if he wants to use it. If he selects No, > the ticket gets entered and the customer is through with the form. If he > selects yes, we close that dialog and open another dialog, passing the name > of the customer and his email address. The form that comes up contains a > view field. It accepts the information passed to it and formulates a URL > that we set the View Field to. Nothing out of the ordinary at this point. > > > > In Firefox 1.5+, when the dialog opens, the URL opens in the space desgnated > for the View Field starting at the upper left hand corner. This work > greats. It is just what my customers want to see. > > > > However, in Internet Explorer, the URL moves itself to the lower right hand > corner of the View Field almost entirely off the field. No scroll bars or > anything to adjust to it. I can extend the View Field to accommodate the > url but it really look stupid with it being off the screen and the customer > having to scroll down and to the right to see the url. > > > > Have any of you used View Fields before and have experience a similar > problem? We are trying to go live with this at the middle of the month but > I cannot get passed this positioning issue. > > > > Pertinent Information: > > We are using ARS 7.0.1 patch 3 for arserver and MidTier > > We are using a Sun V440 server running Solaris 9 and Oracle 10 for the > arserver and a V240 server with Solaris 9 and WebLogic 8.1.3 for MidTier. > We have Sun Java 1.4.2 running on the Web Server > > We have tried several versions of Firefox with several versions of Sun Java > on the workstations. They all seem to work. > > We have tried several versions of Internet Explorer from 6.1 to 7.0 with > Microsoft JVM and with several versions of Sun Java up to 1.6.1. It all > works the same. IE moves the URL off the vield field, down and to the > right. > > > > Any help or suggestions would be most appreciated. > > > > By the way, the url we are trying to displace is this: > https://tichd.webex.com/tichd/webacd.wbx?AT=pqform&QID=4552&UID=0&SK=5ce49ae1097bc01582e2ea86c230e317&f_4912=Dan&f_4917=Wangler&[EMAIL > PROTECTED] > The url accesses Webex's WebACD chat feature. > > > > Thanks > > > > Dan Wangler, Team Lead, STARS Group > > Phone: 214-567-8304; email: [EMAIL PROTECTED] > > Client/Server Services, IT Opeations > > Texas Instruments, Inc. > > 6500 Chase Oaks Blvd., MS 8401 > > Plano, Texas, 75023 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
