What if we can't remember the password that Remedy expects it to be?  Is
there anywhere we can look to see which password Remedy is attempting to
use to login as this SQL account?

Ben

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Tuesday, October 02, 2007 7:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARServer fails to connect to new database server

You can just open Enterprise Manager and set the password for the
account in there to what Remedy expects it to be.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Monday, October 01, 2007 5:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARServer fails to connect to new database server

Yes, the db owner is the appropriate account (the same name annotated in
the logs where AR Server states that it cannot connect to the database
as this individual).

I'm curious as to whether or not the problem is the result of connecting
to a new SQL 2005 server whereas our old method was connecting to a 2005
server that was upgraded from 2000.

Further, because passwords are masked all over the place, I cannot be
certain that the password for this database owner is the same as it was
previously.

We use the same password for pretty much everything in our development
environment.

Is there anywhere (either config files or Windows Registry) where I can
check:

 - The name of the account ARS is attempting to use to connect to SQL
 - The password being used for said account
 - The SQL client/drivers being used to connect
 - etc.

I've checked various *.cfg files in \CONF\ to no avail.

Thanks,

Ben

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