Rabi,

Thanks for posting this update. It explains an issue we've been
investigating here so your pain has been our gain!!

Now we also need to investigate this patch as our customer will be using
Mid-Tier to maintain ITSM 7 (product catalogs, etc) where I can see many
views with this character embedded.

Many thanks again!

Cheers

Peter



> The oracle has spoken. Apparently it's a known issue
> with ITSM 7 that views/forms with a "/" on them won't
> open in browser.
>
> That's a biggie. To install ITSM and have a whole
> bunch of screens broken. There's a 10MB patch I am
> evaluating.
>
> So the lesson is don't use "/" in form or view name.
> The funny thing is the URL that breaks is properly
> encoded for "/", but somehow the browser, or may be
> the mid-tier, takes the encoded "/" literally. That
> guy mid-tier has a lot to learn.
>
> BTW: Has anybody applied this 10 MB "ViewLabelFix"
> patch for ITSM 7.0? They don't even tell me if it is
> smart enough to know what ITSM modules are installed.
> I am missing one. There have been some customizations
> already, so I fear a mess.
>
>
>
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