I believe BMC works on an 'all or nothing' concept If you use the product, then it must be included in the list of things that are supported. Now...here is a question for you...do they expect you to continue paying support for that product after they no longer support it?....or are they willing to drop the support price off of your contract once they no longer support the product?
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 02, 2007 1:14 PM To: arslist@ARSLIST.ORG Subject: BMC Maintenance ** I have a question on maintenance. We own several products one being SMS Discovery service which is now retired by BMC. They will provide support for the next year but will not provide any more upgrades. That being the case I wished to exclude it from our annual maintenance agreement. I am being told that I must fill out a purge agreement which states the following: 2. 3 CUSTOMER agrees that, once the License Purge has been completed, CUSTOMER has no right to use the original Product on the Current System. Now I thought when you buy a software license you own the license and can not be forced to pay maintenance for it. BMC is saying that I must pay maintenance for every one of their products that we have installed. This sounds very wrong to me. I understand we are not entitled to any support but we own the license and should be able to use the product. Right now our support maintenance has lapsed while I try to resolve this issue. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 <http://www.Scholastic.com> http://www.Scholastic.com __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
