Is there anyway to get a direct link or instructions on how to find
the bulk zip? One of my big gripes is how difficult it is to find
anything on BMCs website -- even when you know the file that you
want.

Thanks & Regards,
Richard

On Oct 7, 4:05 am, "Easter, David" <[EMAIL PROTECTED]> wrote:
> The numbers are part of the automated system put in place to submit,
> track, post, and distribute the documents.  You'll notice that the
> numbers match the barcode at the end of the document.  I know of no
> plans to change that anytime soon.
>
> However, the all the documentation can be downloaded in one bulk zip
> file from the EPD site - and those documents have filenames that match
> the master index.   If you download those files and put them all in the
> same directory, you'll be able to use the master index just like you
> describe.
>
> Thanks,
>
> -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed
> in this E-mail do not necessarily reflect those of BMC Software, Inc.
> My voluntary participation in this forum is not intended to convey a
> role as a spokesperson, liaison or public relations representative for
> BMC Software, Inc.
>
> ________________________________
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Michelle L
> Sent: Friday, October 05, 2007 6:45 PM
> To: [EMAIL PROTECTED]
> Subject: BMC Remedy Product Documentation Filenames
>
> **
> Hi, David Easter and Fellow Listers:
>
> I'm sure this question has been posed before.  I've noticed that for at
> least the past year that all of the product document PDFs have numbers
> for filenames.  Although, I will always have a preference for the dark
> ages of books, I've adapted to the PDF format.
>
> In previous versions I liked the convenience of using the Master Index
> to search for a topic, click on the topic result, and auto-open the
> related product pdf on the exact page of the topic.  This feature no
> longer works because all of the references in the Master Index are now
> invalid.
>
> Do you know if there are any plans to change the file name format to
> match the titles in the Master Index in the near future?
>
> Thank you as always for listening
> Michelle
>
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