Good morning folks, Right now I'm tasked with coming up with a good way to make sure our Change Management application fits with our SOX process so we can pass audits. I am having difficulty in guaranteeing approvals, though.
For our SOX process, we need to demonstrate that we have 1) Business User Approval, and 2) IT Management Approval. There can be one to many approvers, but we need to be able to differentiate between IT approvals and Business approval. The catch here is that sometimes IT staff are Business approvers due to the nature of the work. This means I can't just do a lookup against the People data. I need to be able to identify that from within the Approval process. Unfortunately, the staff here sometimes adds approvers in the wrong Approval phase, so we also can't use that. We also have a problem where sometimes people add approvers because they are unaware that we have default approvers configured to come in automatically, resulting in duplicates or extra approvers. So what I'm looking for is 1) how to solve my immediate problem and 2) some best practices on using BMC's approval process for Change Management. I think the Approval Phases are causing lots of confusion since there is no way for the users to see "Pending" approvals from phases that haven't been triggered yet. How do you all get around that? Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 Private and confidential as detailed <a href="http://www.sug.com/disclaimers/default.htm#Mail";>here</a>. If you cannot access hyperlink, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
