I agree, we use this approach to allow certain users to manage CTI's, Re-Assignment Reasons, Resolution Codes, etc.... From a little custom build console
Doug ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anderson, Douglas W. Sent: Wednesday, October 10, 2007 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: grant some administration permissions Hi Roseta, Perhaps you could build small applications to do what you need. I had a similar need to enable a subset of help desk personnel to change ARS user passwords but did not want to give them direct access to the User form. With a display-only form and appropriate workflow, the User form remains hidden from them but they can do what's needed. HTH, Doug Anderson Mayo Clinic Rochester, MN Original message: Date: Tue, 9 Oct 2007 00:21:12 -0700 From: roseta <[EMAIL PROTECTED]> Subject: grant some administration permissions Hello, I want to give some user , Some of administrator permissions. some part of administration right to users but it is not possible and we have to either give the whole or we can not limit him to just some of them. For example we need to give permission to a user just to add or edit product categories. or another user just to edit support groups and add created users to a support group. I could not implement this on Remedy 7.0.0. Is there any way to do that? Regards, Roseta __20060125_______________________This posting was submitted with HTML in it___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
