Listers: It would seem that in loading the DSL data, we're forced to use the associated out-of-the-box Product Categorizations of 'Software/Application/Third Party' and 'Software/Operating System/Third Party'. Since Product is not available when configuring Assignment rules, such broad categorizations make it nearly impossible to single out support groups for routing without redundantly populating Operational Categorizations. We've thought about disabling all DSL entries, then reactivating and recategorizing only those we need, but that would seem to be an extremely time consuming task. We're also concerned that future DSL data patches would overwrite our updates. Perhaps populating the DSL ourselves is a better approach? For those of you using BMC's DSL data, how do you handle this?
Many thanks! - Don Savant State of California, Dept of Technology Services _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
