A workaround in case its a bug and you cannot use the Application-Query-Delete-Entry would be to use Application-Delete-Entry using a AL guide. Use the AL guide to loop through the records that have to be deleted, and pick the Entry ID of each of these records and use the Application-Delete-Entry to delete the individual entries while the workflow runs through that loop..
You may require to build a table field to have that guide run through that loop. Cheers Joe D'Souza -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black Sent: Monday, October 22, 2007 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: Application-Query-Delete-Entry and server crash... Jarl, For some reason I actually think this is an old bug that has returned..... I would suggest that you push BMC a bit to see if they can find an "old bug" related to this failure. If they can find it then they should reopen that old bug and tack more time on it. ( IMO ) An old ARSList post also suggests this: " Thomas Bean date: Nov 7, 2005 3:50 PM <snip> In general, these seem to be the basic rules for creating the search qualification for this run process command: 1. The form name parameter does not need to be enclosed in double-quotes unless the form name contains spaces. 2. In the qualification, any fields in the target form need to be referenced by their field ID enclosed in single quotes. Fields from the current form need to be referenced by the field name enclosed by dollar signs, enclosed by double-quotes. 3. Parentheses can be added around qualification elements for clarity. " Maybe if you update the action to use field ID's the problem could be avoided? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 10/22/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote: > Defect SW00275269 is logged for this issue, should be fixed in patch 5... > > -- > Jarl <snip> > > > > -----Original Message----- > > > > From: Action Request System discussion list(ARSList) > > > > [mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng > > > > Sent: Saturday, October 20, 2007 3:22 PM > > > > To: arslist@ARSLIST.ORG > > > > Subject: Application-Query-Delete-Entry and server crash... > > > > > > > > > > > > Hi, > > > > > > > > We see that the server crash when running this active link: > > > > INT:CHGTMS:CRQ:ChangeSequence_OneLevelUp_ReBuildFlow > > > > > > > > This does a Set Field with a $PROCESS\$ Application-Query-Delete-Entry. > > > > > > > > If we change the active link to do a Run Process > > > > @@:Application-Query-Delete-Entry, this shows up in > > > > arerror.log: > > > > > > > > Failure during an attempt to perform an application command (ARERR > > > > 4554)Application-Query-Delete-Entry "TMS:Flow" ...... > > > > > > > > > > > > ARS 7.01 patch 4 > > > > Solaris 9 > > > > Oracle 9 > > > > ITSM7 patch 4 > > > > > > > > > > > > Running patch 2 also crash the server, but then its the notify > > > > function that crash the server... > > > > > > > > -- > > > > Jarl No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.15.5/1085 - Release Date: 10/22/2007 10:35 AM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
