Dear List, Whenever a consultant is trying to put the status of the ticket from Pending to WIP on Helpdesk he/She is getting this error "No holiday definition exists with the specified tag". (ARERR637) I have rebuild the whole SLA's. But the funny thing is that this is happening for some ticket with Low Priority. Has any one faced this issue, can any one tell me workaround or probably a solution to resolve this
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