Not neccessarily...... On the Terms and Conditions Tab of the SLA, you may have configured "Find the Holidays in the Application Form" to "Yes". Since you stated the problem is only happening on one ticket, I am guessing that you have the above configuration on only one of your SLA's. Check the SLA that is causing the error and reconfigure it to "Find Holidays in the Application Form" to "No", rebuild the SLA and you should be fine. As long as you have the "Company" entry in the Business Holidays form and the SLA configured as above, you will not receive that error.
Jase ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nair, Rajesh IN BOM SISL Sent: Tuesday, October 23, 2007 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Error-- urgent help needed ** Hi jase, Thanks for your reply. Whatever points you have said is already in place. If Business holidays weren't properly it should have effected all the ticket right? Regards Rajesh ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Tuesday, October 23, 2007 9:21 PM To: arslist@ARSLIST.ORG Subject: Re: Error-- urgent help needed ** Hi Rajesh, You need to have an entry for the group on the ticket in the Business Time Holidays form... else you get the error below. OR... reconfigure your SLA to use "Company" for Business Time Holidays and set up one record for Business Time Holidays called "Company". This way you don't have to have an entry for each group in Business Time Holidays form. This form is where SLA looks to know when to stop the clock because it's a holiday. Hope this helps out. Jase Brandon Remedy Administration/Development Customer Support Systems Group Desk - (615) - 320-4494 Cell - (334) - 318-5426 [EMAIL PROTECTED] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nair, Rajesh IN BOM SISL Sent: Tuesday, October 23, 2007 10:25 AM To: arslist@ARSLIST.ORG Subject: Error-- urgent help needed ** Dear List, Whenever a consultant is trying to put the status of the ticket from Pending to WIP on Helpdesk he/She is getting this error "No holiday definition exists with the specified tag". (ARERR637) I have rebuild the whole SLA's. But the funny thing is that this is happening for some ticket with Low Priority. Has any one faced this issue, can any one tell me workaround or probably a solution to resolve this Regards Rajesh Important notice:This e-mail and any attachment thereto contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. __20060125_______________________This posting was submitted with HTML in it___ DaVita Inc. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
