Check your server settings for "Submitter Mode" - in order to allow submitters
to modify their requests without having a license the server submitter mode has
to be set to locked.
When it's locked the value in the "Submitter" field can not be changed and the
only people who can edit the request are the original submitter (ie,
'Submitter' = $USER$) or a person with a write license.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
________________________________
From: Action Request System discussion list(ARSList) on behalf of Mauro Monteiro
Sent: Tue 10/23/2007 5:54 PM
To: arslist@ARSLIST.ORG
Subject:
** Hi,
I read on help desk user guide (helpdesk_userguide.pdf) that I can modify a
request only if you created it, or if a support staff member
created it with me as the requester. However, in the same documentation I still
read:
"To modify requests, the AR System server must be configured to enable you
to modify requests without a write license. See your AR System administrator
for more information."
I saw at the AR System administrator but I did not find any information about
this. Where I can find this?
2007/10/22, Watson, Benjamin A. <[EMAIL PROTECTED]>:
**
You have installed/registered the Help Desk Fixed License to your
ARServer, but have you assigned a Help Desk Fixed license to your user, in this
case Demo?
If memory serves me, the Demo user is the only user on the system after
the initial install and is an administrator with a AR System fixed license.
All of the OOTB Remedy applications (Help Desk, Asset, Change) require their
own special application licenses as well. From what I'm reading here, it looks
like you've successfully got the Help Desk application license applied to your
server, but you need to verify that a Help Desk License has been granted to the
users performing the operation you describe. You can apply the license via the
(Remedy preferred method) Remedy Application Configuration link on the Home
page as an Administrator, then follow the Configure people link and update the
profile for the individual to include the Help Desk fixed license.
Alternatively, you can update this person's record via the User form.
HTH,
Ben
________________________________
From: [EMAIL PROTECTED] [mailto: [EMAIL PROTECTED] <mailto:[EMAIL
PROTECTED]> ] On Behalf Of Mauro Monteiro
Sent: Thursday, October 18, 2007 8:46 PM
To: arslist@ARSLIST.ORG
Subject:
** Hi everyone,
I have Remedy ARS 6.3 installed on Windows Server 2003 and I have Help
Desk Fixed License. I am using the Demo user to update some records
(Incident and problem). My problem rises when I try to update some
record that the Demo user is not the owner. For instance, if I try to
update one record that the Login*+ field is different from Demo I
receive the following error message:
You must have a Help Desk Fixed License to modify case information.
(ARERR 42090)
I don't understand because I have this kind of licenses. Does anyone
have some idea why it is happen?
Cheers,
Mauro Monteiro __20060125_______________________This posting was
submitted with HTML in it___
__20060125_______________________This posting was submitted with HTML
in it___
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