You can add a Modify/Merge filter to your HelpDesk form that on setting of the field to NULL (or Empty String) do a Set Fields to pull the data from the system.
You can restrict it using the $CLIENT-TYPE$ keyword to restrict it to a web service (I think it is a 34) Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Thursday, November 01, 2007 11:25 AM To: arslist@ARSLIST.ORG Subject: Remedy Webservice to HelpDesk newbie question Hi: I have webservice through which an external source submits updates to tickets in Help Desk. This webservice has 5 fields. Sometimes one or more of these fields have a NULL or empty string. In that case I donot want to change the field value in help desk. Since there is no filter between the webservice and HelpDesk, how do I prevent a field getting overwritten if the field value in webservice submission is empty or NULL. Thanks Ravi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
