Classification: UNCLASSIFIED Caveats: NONE I can't believe that other countries are only making $10/day with no benefits. The Help Desk reps in India are very skilled and very good and I'm sure they are compensated pretty well. I could be wrong, but what happens when this source realizes they have been taken advantage of. Where do we go then? Mars??
I think the major complaint is they are hard to understand. They speak English, but they tend to speak very rapidly (which is a credit to their speaking ability, because they understand each other and us slowwwwwww Americans can understand them.) If there are any India listeners out there, please have patience with the American culture and language. I believe there are a few Help Desks in rural America. Has anybody had experience with any of these? Gordon M. Frank DISA\Version FNS -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, November 06, 2007 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: OT-Support Question - Whine - Rant - Ignore me! (UNCLASSIFIED) To some degree this is true. In a competitive market, companies will do whatever they can, legally (most of the time), to remain competitive. This means that when one company dips to new lows, others will typically follow if it works. Unfortunately, it doesn't seem to work the other way; when companies operate at a higher level, they are eaten by their competitors because they can not remain competitive. This is why we have laws in place to regulate certain types of actions and practices. Laws are intended to set the minimum at which entities are expected to act. Sometimes it becomes necessary for the government to become involved by either raising or lowering the bar so far as the minimum of what is acceptable (legal). There are arguments on both sides of this dichotomy: - there are only so many skilled workers of a given type in a given geographical region - there are large discrepancies in what is required in terms of compensation for different geographical regions (10USD/day vs. 10USD/hr) - reputation - which takes a long time to build and only a moment to destroy (this seems to be undervalued these days, probably because there is no way to easily correlate a price tag to it) - quality - there are good people on both sides of the pond; practical experience, language barriers, time differences, etc. tend to be impact people's perception of quality Axton Grams On Nov 6, 2007 2:03 PM, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote: > >It sounds harsh, but BMC doesn't appear to be willing to pay the > price-tag associated with treating their support helpdesk people the > way they, themselves expect to be treated in their own country. > Overseas manpower is cheap for a reason. > > It's not harsh at all. Outsourcing jobs from Europe and the US to > places like India and the Philippines is, quite simply, the new form > of serfdom. I don't care who does it--it's just an under-the-table > trick to avoid having to abide by modern fair labor laws. You know, > the ones about minimum wage, workman's comp, safe workplaces, etc. > > >Given how niche of a market Remedy is ... for how incredibly large > >the > price-tag for Remedy ... for how pricey SUPPORT, ITSELF IS (which is > separate from the actual licensing) ... I simply can't believe that > there isn't the profit margin to afford to hire quality, native > English language support inside the US or EU. > > Of course they can afford it! They simply choose not to. By > outsourcing, you increase company profits in the short-term. That > drives the stock price up (temporarily) and allows top executives to > qualify for their annual performance bonuses. > > Do I sound cynical? Maybe. But I guarantee you this is true. > > ______________________________________________________________________ > _________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
