Funny you ask, T. I found out that choosing "Resolution and Recovery", takes the Incident to "In Progress" status.
Choosing "Incident Closure" takes the Incident to "Resolved" status. I'm having a hard time explaining this to people here. The terminology is all mixed up. Is this what prompted you to ask the question? As I see it, it would make sense if the former took it to "Resolved" and latter to "Closed" status...indicting the activity that was just completed on the incident. --- "T. Dee" <[EMAIL PROTECTED]> wrote: > On the Process Flow Status bar in ITSM 7.0 > (Incident) - there is "Resolution and > Recovery" and "Incident Closure" - can someone > explain the difference to me? > > THANKS! > > T. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
