They appear to have updated it with their new service modeling tool at http://documents.bmc.com/supportu/documents/58/89/85889/85889.pdf .
Look on the support web under documentation for Service Desk 7.0.02 - someone got busy and posted _dozens_ of new white papers up there on 16 October, and since. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Wednesday, November 07, 2007 3:56 PM > To: arslist@ARSLIST.ORG > Subject: Re: Question: ITSM 7.0 - Resolution & Recovery vs. > Incident Closure > > Christopher - can you tell me where I can find this white paper? > > THANKS! > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of strauss > Sent: Wednesday, November 07, 2007 4:07 PM > To: arslist@ARSLIST.ORG > Subject: Re: Question: ITSM 7.0 - Resolution & Recovery vs. > Incident Closure > > The most detailed description of this process, as defined by > ITIL v2 and implemented in ITSM 7, is in the white paper (Aug > 2006) BMC Best Practice Process Flows for ITIL Incident and > Problem Management. > > Christopher Strauss, Ph.D. > Remedy Database Administrator > University of North Texas Computing Center http://itsm.unt.edu/ > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Wednesday, November 07, 2007 2:31 PM > To: arslist@ARSLIST.ORG > Subject: Question: ITSM 7.0 - Resolution & Recovery vs. > Incident Closure > > On the Process Flow Status bar in ITSM 7.0 (Incident) - there > is "Resolution and Recovery" and "Incident Closure" - can > someone explain the difference to me? > > THANKS! > > T. > > ______________________________________________________________ > __________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ______________________________________________________________ > ______________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" > > ______________________________________________________________ > _________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
