I found that my ars patch 4 and patch 5 crashing are caused by the
plugin libarcdcQuery.so from patch 2 of itsm.
I am wating from BMC to give me a fix.
Try what I did and take the plugins out of the loop and see if the
server stays ups, mine was creahing every 2 minutes.
Howard
On Nov 9, 2007 2:55 AM, George Jungle <[EMAIL PROTECTED]> wrote:
> **
> Hey Carey,
>
> Childhood wasn't too bad, you just gotta have a great sense of humour :-)
> Luckily growing up in a remote island in the indian ocean works in my favour
> as no oen really knew it! was only when i got here that i realised what it
> was.
>
> Otherwise, we're running Solaris 10 + Oracle 10g, and can see the issue
> occuring when we attempt to resequence tasks throughout the tool.
>
> It's pretty strange and we're getting an issue raised with BMC now.
>
> I'd love to hear what everybody else is getting when they try this with
> Patch 5.
>
> looks like we might have to put this into Produciton in a hurry... not good,
> but you gotta do what you gotta do.
>
> Thanks all.
>
> George
>
>
>
>
>
> On 11/9/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> > Ok.. It is Friday... so.... (please forgive me...)
> >
> > It is not the patch that is causing the crash ... it is that darn
> > Tree! ("Watch out for that Tree!")
> >
> > We have a dev server with ITSM Service Desk v7.0.02 patch 005.
> > (Totally clean install on Linux with Oracle.) We have not yet put the
> > server under any load, but have also not seen the server crash on us
> > for unexplained reasons. Do you have any idea what might be triggering
> > your issue?
> >
> >
> > Although I did find it "down" tonight... looks like the OS rebooted...
> > hum.... need to go poke the sysAdmin to find out what happened. :(
> > Ah.. more work for tomorrow.
> >
> > --
> > Carey Matthew Black
> > Remedy Skilled Professional (RSP)
> > ARS = Action Request System(Remedy)
> >
> > Love, then teach
> > Solution = People + Process + Tools
> > Fast, Accurate, Cheap.... Pick two.
> >
> >
> > P.S. If "George Jungle" is really your name... you must have had a
> > rough childhood. I thought being named "Carey" was tough. (
> > http://en.wikipedia.org/wiki/George_of_the_Jungle )
> >
> >
> > On Nov 8, 2007 11:00 PM, George Jungle <[EMAIL PROTECTED]> wrote:
> > > **
> > > Hey guys,
> > >
> > > We just applied patch 4 in an attempt to stop the server crashing, but
> as
> > > we've all read, it is still crashing.
> > >
> > > Can anyone comment on whether patch 5 is successful in stopping the
> crashes?
> > >
> > > Thanks.
> > >
> > > George
> > >
> > >
> > >
> > >
> > >
> > > On 11/1/07, Axton <[EMAIL PROTECTED]> wrote:
> > > > Let me know how that goes. I am still on 7.0.1 patch 1 due to
> > > > critical flaws in 7.0.1 patches 2, 3, and 4 (all crash the server).
> > > >
> > > > Thanks,
> > > > Axton Grams
> > > >
> > > > On Oct 31, 2007 11:19 AM, Jarl Grøneng < [EMAIL PROTECTED]>
> wrote:
> > > > > Yes, running 7.01 and patch 5 on solaris. Since it fixed a couple of
> > > > > bugs (both crash the server) it will soon be installed on prodution.
> > > > >
> > > > > --
> > > > > Jarl
> > > > >
> > > > > On 10/31/07, Ferreira, Frans F <[EMAIL PROTECTED] >
> > > wrote:
> > > > > > **
> > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > > > Hi everybody
> > > > > >
> > > > > >
> > > > > >
> > > > > > Has any body out there applied this patch and what is the outcome?
> > > > > >
> > > > > >
> > > > > >
> > > > > > Frans Ferreira
> > > > > >
> > > > > > Senior Technical Consultant
> > > > > >
> > >
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--
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
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