You never said...is this a Windows box? Does your Remedy service run as Local Service or a named account? I have had problems with windows boxes being built in GMT which sets that as the default tz for the default account, which is the account that the 'Local Service' runs as...to fix this in the past I have had to run the Remedy service as an account local to the machine that had it's timezone set differently....but all of that is water under the bridge if you have preference records...so I'm unsure what to suggest at this point
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thirumavalavan Muthusamy NCS Sent: Tuesday, November 13, 2007 1:16 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier displays GMT time Hi Thank you for you mail. The configuration is ad under: 1) ARS Server is GMT+8 hours time zone 2) Mid-Tier Server is GMT+8 hours time zone 3) The user Preference Record is GMT+8 hours time zone When the users do 'Advance Search' based on any date fields (Ex: Create Date)using the Windows Client (Remedy User), the search result list is as expected. When the users do 'Advance Search' based on any date fields (Ex: Create Date)using the Web Client, the result list is based on GMT only. The time zone (GMT + hours) is ignored. Hence, the search result list is not as supposed to be. Any one can help me? Regards Thiru -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ LongWing (Head) Sent: Monday, November 12, 2007 11:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier displays GMT time Mid-Tier displays time based on either the preference record of the user in question, or based on the TimeZone of the server. If your users don't have preference records it defaults to server. if your Server is set as GMT, then so will your Mid-Tier -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thirumavalavan Muthusamy NCS Sent: Monday, November 12, 2007 12:19 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier displays GMT time Hi Eli and Listers, Is there any way we can configure the mid-tier not to auto-adjust the time to GMT? Regards Thiru -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elinore AR Sent: Friday, November 09, 2007 6:38 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier displays GMT time Hi, Just deduct 28800 from your Start and End Dates when doing query on the web if you don't want the Mid-Tier to auto-adjust the time to GMT: 'Create Date' >= ("10/01/2007 00:00:00 AM" - 28800) AND 'Create Date' < ("11/01/2007 00:00:00 AM" - 28800) Cheers! ~ Eli ~ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
